Mitigation Manager

About Our Company

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe's studio apartment in Pacific Beach, with one goal in mind - give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative.

Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego's most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits

We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heating & air, and flood & restoration needs 24/7/365.

All Team Members are expected to operate in line with our workplace core values which are:

Fiercely committed to the needs of our employees, communities, and customers

Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

The BEST at what we do

Transparent, fair, and ethical

We are seeking a skilled and motivated Mitigation Manager to join our growing team. The ideal candidate will oversee all aspects of the Mitigation department including operations, people, compliance, financial performance, and carrier relationships. This role requires strong leadership, insurance knowledge, and hands‑on experience managing high‑volume water losses.

You will manage:

• 3 Project Managers
• 3 Project Coordinators (in‑office)
• ~16 Field Technicians (teams of two)

The essential functions include, but are not limited to the following:

• Lead and manage all water mitigation operations (water, mold, fire, trauma)
• Scale the department
• Ensure full compliance with TPA programs (dash, carrier KPIs, documentation, timelines)
• Oversee job costing, margins, labor efficiency, and profitability
• Manage and mentor project managers, coordinators, and field staff
• Ensure accurate documentation, photo capture, moisture mapping, and billing
• Maintain strong relationships with insurance adjusters and TPA partners
• Enforce IICRC standards and safety protocols
• Collaborate with Contents and Reconstruction divisions for seamless project flow
• Assist with hiring, training, and performance management
• Drive operational improvements, SOPs, and accountability

• Minimum 5+ years of experience in water mitigation management (restoration industry)
• IICRC Certifications (Required):
  • WRT (Water Restoration Technician)
  • ASD (Applied Structural Drying)
  • AMRT (Applied Microbial Remediation Technician)
• Proven experience working with TPAs and insurance carriers
• Strong understanding of Xactimate
  , mitigation billing, and insurance guidelines
• Experience managing teams, schedules, and high job volume
• Ability to lead, coach, and hold teams accountable
• Strong organizational and communication skills
• Valid driver's license and clean driving record

• Experience scaling a mitigation department
• Prior experience in multi‑division restoration companies
• IICRC Instructor or additional certifications a plus
• Strong financial acumen and KPI management experience

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/descend stairs
• Operate standard office equipment (computers, phones, copier, fax machine or scanner)
• Moderate lifting may be required (15‑20) pounds
• Ability to work more than 40 hours per work week and up to 12 hours per day
• Travel to a variety of work sites every day in a company vehicle.