Community Association Manager

Overview

Position Title: Community Association Manager

Location: San Diego, CA

Reporting To: Associate Vice President of Community Management

Status: Exempt, Full-Time

Salary: $72,000 - $78,000/Annually DOE

The Community Association Manager is responsible for the management of the operations, maintenance, and oversight of designated Homeowner Association, including, but not limited to the tasks outlined below. Acts as a proactive leader with Boards of Directors in taking a proactive approach to maintenance, financial forecasting, and planning for the future of client communities. Maintains a position of trust with the client by listening to concerns and responding timely and completely.

Supports client satisfaction and retention by overseeing the follow through of client tasks – fully leveraging internal support teams, systems, training, and resources. Work is conducted under the direction of the Board of Directors in accordance with state regulations, the Association’s Governing Documents, local ordinances, industry standards, with a professional, helpful, and courteous customer experience focus.

• Manage a portfolio of assigned communities that may include single family, townhomes, condominiums, or commercial/industrial complexes
• Coordinate with multiple support teams to oversee tasks and ensure Association deliverables are met in a timely manner
• Accountable to client requests and tasks; maintains visibility and communication with internal and external partners to meet Board goals for relevance, budget, and quality of service
• Guide, assist, and recommend courses of action for Board members to conduct business using proactive planning
• Manage proactive planning, large-scale projects, and legal deadlines for the Association; serve as primary point of contact for the Board of Directors and Committees in coordination with an Assistant Community Manager and other support team members
• Perform periodic site inspections to oversee projects, condition of common areas, or membership compliance; review completion of inspections by other team members if needed
• Carry out policies and directives adopted by the Board; communicate updates to support teams
• Maintain current knowledge of governing documents, applicable state regulations, and local ordinances for each assigned community
• Oversee condition and recurring maintenance of the physical property in accordance with contractual terms
• Direct and oversee tasks assigned to the support team to prepare information and paperwork for Board meetings and Annual Membership meetings
• Attend Board and committee meetings as needed and required
• Ensure all Association deadlines for maintenance and legal obligations are met
• Review community history, reports, and documentation in preparation of annual draft budget information
• Review and code invoices for payment; monitor cash and reserve accounts; prepare checks for reimbursement; address Board questions; collaborate with accounting staff
• Assist committees, volunteers, and/or vendors to obtain bids and coordinate reserve study updates
• Other duties and special projects as assigned

• High School Diploma (or equivalent)
• At least one year of experience as a Community Manager handling the duties described
• Industry certifications or licensing may be required (state dependent)
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking
• Ability to meet deadlines and address time-sensitive issues
• Ability to manage workflow amid shifting priorities
• Willing to learn company processes and proprietary software
• Ability to work independently with accountability to Division Leadership
• Positive attitude and ownership mentality
• Strong problem-solving and communication skills
• Ability to delegate to internal team members while maintaining accountability
• Ability to provide conflict resolution calmly in interactions with Board members or homeowners

• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
• Must have and maintain a valid driver’s license and vehicle insurance
• Must be able to drive in the dark if required

• Use standard office equipment (computer, web-based applications, smartphone, etc.)
• Be able to walk for up to 4 hours at a time for site visits and meetings
• Be stationary for periods of time
• Relocate up to 25 pounds
• Travel to and from offsite locations

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.