Operations Manager

Overview

At Bright View, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Operations Manager. Can you picture yourself here?

Here’s what you’d do:

The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.

Notes:
Specific duties under each area include:

• Process Improvement and Efficiency — Analyze current operational processes and workflows. Identify areas for improvement and implement changes to increase efficiency. Streamline processes to reduce costs, improve productivity and quality.
• Team Leadership and Development — Manage and supervise staff, ensuring they are motivated and productive. Provide training, development, and performance evaluations. Foster a positive work environment and address team issues promptly.
• Forecasting and Labor Management — Manage and execute weekly and monthly labor planning as directed by BM. Monitor expenses and allocate resources efficiently. Ensure the branch operates within its forecasted labor hours/dollars/percents to meet financial targets.
• Procurement and Inventory Management — Ensure procurement of products is properly and effectively sourced from preferred vendors. Manage inventory levels to meet demand without overstocking. Collaborate with suppliers and vendors to ensure timely delivery of goods. Facilitate equipment tracking, auditing, usage goals and preventative maintenance.
• Safety, Compliance and Risk Management — Ensure that operations comply with industry regulations and company safety standards. Identify potential risks and implement strategies to mitigate them. Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance). Conduct audits and ensure documentation is maintained properly.
• Reporting and Performance Metrics — Monitor KPIs to track operational performance. Report operational progress and challenges to Branch Manager daily. Use data to inform decision-making and drive continuous improvement; use of company systems and tools – Bright Path, Power BI, Leadr, Field Management Systems, Estimating (CPQ).
• Customer Service, Satisfaction and Jobsite Quality — Ensure that operations support excellent customer service and jobsite quality. Address any operational issues that impact customer satisfaction. Implement processes to improve customer experience.
• Project Management — Lead or contribute to operational projects aimed at improving the business. Coordinate teams in the branch to achieve branch growth and operational goals. Ensure client’s work is delivered on time, within scope, and within forecast.
• Resource Planning — Oversee the allocation of resources, including staffing, equipment, and technology. Forecast operational needs and plan for future resource requirements. Ensure that the company has the capacity to meet operational demands.
• Collaboration and Communication — Serve as a bridge between various branch departments to ensure smooth operations. Communicate and execute operational excellence strategies through partnership with the Director of Operations. Collaborate with external partners, such as vendors and clients, to optimize operations.

• 2- or 4-year degree in a landscape or business-related field or equivalent experience in a similar service industry
• Minimum 7 years in construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, FSM, Bright Path,…