Assoc. Director, Field Operations; Veeva CRM

About the Role:

Responsible for managing the Company's Customer Relationship Management (CRM) and Veeva/Veeva Vault applications for field teams, as well as other user groups within the company as needed. Oversees development and implementation of various updates to Neurocrine's CRM platform to improve field team productivity, effectiveness and ensure compliance. Partner with leadership across various departments;
Field Sales, Market Access, Medical Affairs, Marketing, Marketing Operations, IT, and other areas to manage and maintain Neurocrine's CRM system.

• Serves as business owner for the field and internal teams regarding Neurocrine's CRM platform and Veeva/Veeva Vault pharmaceutical and life sciences industry application and related data

• Leads development of Neurocrine's VEEVA CRM Policies for all relevant field teams

• Oversees tactical implementation of all aspects of Veeva Vault CRM modules, such as Veeva Events, Account Management, Suggestions, etc.

• Partners closely with the field commercial teams, Field Leadership, Marketing, and Marketing Operations to manage the functioning of the CRM system

• Partners closely with Neurocrine speaker program vendors to support P2P program logistics (enter and closing programs) through VEEVA Events

• Schedules quarterly meeting planning with cross-functional departments to ensures all aspects of assigned areas are aligned to the needs of the users and the overall corporate direction/strategy/goals

• Oversees development and implementation of VEEVA CRM initiatives, product sampling, and VEEVA Events through direct report(s)

• Contributes to the Field Operations/Systems field user team discussions to collect input on current tools/reports and apply feedback to future solutions.

• Leads all aspects of Veeva architecture and design, data cleanliness/integrity, process building, testing, and deploying new processes

• Proactively identifies, recommends and executes modifications to optimize Veeva systems, including ensuring that configuration changes in Veeva and related systems adhere to Neurocrine's compliance policy

• Leads all process improvement initiatives related to CRM functionality, customer data, and reporting

• Leads implementation of VEEVA's Next Best Action for all relevant field teams

• Partners with Data Management team to ensure smooth processes between Data Warehouse and downsrteam VEEVA tools

• Identifies and manages change requests and dashboards/reporting

• Establishes scripts and coordinates/schedules User Acceptance Testing (UAT) with relevant field users

• Provide analytics on activity level data in Veeva and related systems, such as speaker programs, calls and adhoc field initiatives reports, and may be required to provide reports or analytics to leadership

• Establishes and nurtures relationships with key vendors who work on and/or integrates with Veeva or related Veeva systems

• Oversees all aspects of user security and licenses within the Veeva systems such as profiles, roles, permissions, and sharing rules

• Proactively identifies and communicates system changes and updates to effected parties in advance of the changes

• Other duties as assigned

• Bachelor's degree in Finance, Marketing, or related field AND 12+ years of sales operations experience within the biotechnology/pharmaceutical industry with significant portion working in sales incentive compensation. Previous managerial / functional management experience also required. OR

• Master's Degree or MBA strongly preferred AND 8+ years of experience as noted above

• Proven experience working within a commercial/sales environment in a Pharmaceutical or Biotech company

• Strong background in project management

• Experience leading teams and/or having direct reports

• Demons…