Administrative Manager, Practice

Position: Administrative Manager, Practice Support
Overview At MoFo, we couldn’t write our own success story without yours. Ready to write your story?

Join MoFo as an Administrative Manager, Practice Supporton our Office Administration and Operations team!

This role can be based in Los Angeles or San Diego.

ABOUT

THE ROLE The Administrative Manager is responsible for supervision and performance management of the practice operations business professionals.  Manages and oversees processes related to staffing, workflow and group administration. Manages performance development and evaluation of practice operations business professionals with vision toward evolving needs. Develops and leads initiatives to promote best practices in practice operations service offerings. The Administrative Manager is responsible for the recruiting, orientation/onboarding, and training of practice operations business professionals, and for the orientation of attorneys, and summer associates regarding practice coordinator procedures and general office matters.  

This individual will ensure client service and satisfaction are attained in all areas of position.

ESSENTIAL FUNCTIONSPractice Operations Leadership Collaborate closely with Director of Administration, timekeepers, practice groups and office functional managers; provide leadership, strategic direction and management for the practice operations team; ensure the department is structured and staffed to achieve timekeeper, business and client service objectives.

Set short and long-range service and business objectives for practice operations team, including support structures and skills competencies, and align services to meet objectives.

Oversee staffing allocation and achieve service and cost objectives through forecasting, planning, insight into practice needs and innovative approach.

Collaborate closely with peer managers inside and outside of the Firm to establish network for idea exchange, outside thinking and data for improvements.

Supervision and Performance Management Working closely with timekeepers, practice groups, and Director of Administration, oversee supervision of practice operations business professionals.

Set and communicate performance standards and skill competencies to ensure practice operations business professionals are developed to meet evolving business needs; ensure timekeepers are informed of standards and competencies. Manage the evaluation process, including annual reviews, introductory reviews, and formal check-in meetings. Ensure that reviews are prepared and delivered in a timely and appropriate manner.

Work closely with timekeepers to review, support, and address ongoing job performance of practice operations business professionals, providing counseling and training as appropriate.

Following Firm guidelines and performance goals, recommend compensation adjustments for practice operations business professionals, including merit increases, market adjustments, promotional adjustments, high personal services awards, etc. Provide employee relations services to the department as a whole, working closely with the office’s Human Resources Business Partner (HRBP). Ensure that performance issues are addressed appropriately, fairly, and efficiently.  Collaborate closely with the HRBP throughout counseling processes.

Assist in the performance management counseling and termination processes for practice operations business professionals. Ensure that complete and accurate records are maintained to document employee counseling.

Staffing and Workflow Management Establish practice operations work assignments and coordinate closely with timekeepers and practice coordinator leads to ensure seamless practice operations support. Oversee daily workflow coordination as required.

Ensure that coverage is…