Independence & Program Manager

Company Description

NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.

The Program Manager of Independence and Housing works alongside the Director of Independence and Housing to plan, organize, and direct the day-to-day operations of the Department to ensure contract compliance, goal attainment and/or meeting benchmarks. The Department focuses on the operation of all street outreach teams and case management programs for those who are unhoused, homeless prevention and/or diversion strategies and all NAMI San Diego/Imperial Valley residential programs including but not limited to independent or communal living homes, transitional housing programs, non‑congregate bridge programs, and shelter projects.

The Program Manager will support in the departments strategic planning, personnel management, contract, and budget compliance, and will provide leadership with the program design‑funding‑implementation‑ evaluation cycle.

• Recruits, supervises, trains, and recognizes department staff
• Directly supervises the NAMI Encampment Resolution Riverbed program and teams
• Will be in the field with Encampment Resolution team to ensure that project goals and deliverables are attained and to provide guidance to case management staff.
• Ensures department data is being tracked in the appropriate data entry systems in a timely and accurate manner and pull reports as needed to ensure the highest data quality,
• Ensure that all weekly, monthly and quarterly reporting is completed
• Lead monthly case conferencing meetings for each separate Encampment Resolution program's case load
• Collaborates with Program managers and Director to ensure department standards are met
• Support department director in generating and implementing internal processes, documents workflows and standardizing of Homeless Outreach Programs and residential programs
• Supports in budget adherence and spending
• Participates in the community relations efforts of NAMI San Diego/Imperial Counties.
• Attends required training, provides/secures training for employees, and ensures timely completion of training.
• Other duties as assigned.

Reports to Director of Independence and Housing

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Must be able to lift up to 15 pounds at times.

• Reliable and consistent attendance and punctuality is required
• Must have a satisfactory driving record and be willing to drive personal or company vehicle, is required.
• Bachelor's Degree in relevant field preferred (Social Work, Psychology, Community, Education, Advocacy / Activism) or clearly demonstrated equivalent work experience in the field.
• 2-4 years of experience in a leadership role, preferably in a non‑profit setting.
• Significant experience working with homeless populations, individuals with mental health disorder and/or substance use.
• Familiarity and/or experience in the field of mental health, substance use disorder or homelessness and/or lived expertise in mental health, substance use or homelessness is preferred.
• Must be committed, dependable, trustworthy, and passionate about housing and mental health recovery.
• Must be able to work in an often, "unpredictable environment" and adapt well in a fast‑changing environment.
• Must be well organized, detail‑oriented, and self‑motivated and the ability to conduct business in a respectful and professional manner required.
• Able to communicate effectively, verbally and in writing.
• Intermediate‑Advanced knowledge of computer software (Microsoft Office, Word, Excel) and web navigation.
• Demonstrated ability to maintain confidentiality.

Due to our work with vulnerable populations and county contractor requirements, applicants will be required to undergo a background check following a contingent offer of employment and must receive satisfactory results prior to a final offer of employment. If you have any questions regarding this requirement, please feel free to reach out to HR.