Patient Care Coordinator

Company Overview San Diego Fertility Center is a world-class reproductive center. With more than 70 years of collective experience diagnosing and treating infertility, SDFC is a leading fertility provider in San Diego, and is proud to host patients from throughout the world for IVF and other fertility treatments.

SummarySDFC is seeking a full-time, Patient Care Coordinator for our Del Mar location. The Patient Care Coordinator (PCC) serves as a primary point of contact for patients undergoing fertility treatment. This role is responsible for coordinating care across the clinical, financial, and administrative aspects of a patient’s journey. The PCC ensures patients are prepared, educated, financially cleared, and supported throughout all phases of treatment while maintaining accurate and complete documentation in the electronic medical record (EMR).General

Duties:

Patient Coordination & Communication Serve as a consistent liaison between patients, physicians, nursing staff, embryology, and financial teams

Facilitate timely, clear, and compassionate communication with patients regarding next steps, instructions, and expectations

Educate patients on the treatment process, required testing, timelines, and key milestones

Ensure patients are informed, prepared, and up to date at each stage of care Physician Schedule & Appointment Management Manage and support physician schedules related to patient visits and treatment cycles

Assist patients with scheduling appointments, procedures, and follow-up visits

Coordinate care to ensure appropriate sequencing of visits and testing

Chart Preparation & EMR Management Prepare and review patient charts in the EMR prior to appointments and treatment cycles

Ensure all required documentation, labs, imaging, and consents are complete and current

Maintain accurate, organized, and timely chart updates throughout the patient’s care

Pre-Cycle Testing & Consenting Coordinate and track required pre-cycle testing, including labs and diagnostic procedures

Review testing requirements with patients and ensure completion prior to treatment start

Facilitate patient consents and confirm all required forms are signed and documented

Financial Clearance Coordinate with the financial team to ensure patients are financially cleared prior to treatment

Communicate financial requirements, approvals, and outstanding items to patients as needed

Treatment Planning & Cycle Preparation Prepare patients for their treatment calendar and review key dates, medications, and expectations

Order pre-treatment medications per physician protocols and clinic processes

Prepare patient charts for treatment cycles, ensuring all components are complete prior to cycle start

Quality & Compliance Ensure adherence to clinic policies, protocols, and regulatory requirements

Maintain patient confidentiality and HIPAA compliance at all time Other duties as assigned.

Qualifications High school diploma required; associate’s or bachelor’s degree preferred

Minimum of 1–2 years of experience in fertility or women's health experience

Experience working with EMRs required

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Ability to manage multiple patients and tasks in a fast-paced environment

Compassionate, patient-centered approach with high emotional intelligence

Preferred Experience Fertility, OB/GYN, or specialty healthcare experience

Familiarity with fertility treatment cycles, medications, and terminology

Experience coordinating insurance, authorizations, or financial clearance

Core Competencies Patient advocacy and education

Time management and prioritization

Accuracy and documentation

Team collaboration

Professionalism and discretion

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.