Service Manager

Din Tai Fung (DTF), a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first‑class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Founded in 1972, the Michelin‑recognized restaurant brand continues to be family‑owned and passed down through generations, with more than 165 locations in 13 countries worldwide.

Din Tai Fung has 16 U.S. locations to‑date, offering an upscale yet inviting cultural dining experience for everyone, for any occasion.

Location: 4301 La Jolla Village Drive Unit 2000, San Diego, CA 92122 (Westfield UTC)

Salary Range for Service Manager I: $72,900 – $89,300 annual base salary. The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

• Competitive Pay & Benefits
• Employer contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) plan with company match
• Employee Assistance Program
• Discounts through Benefit Hub
• Employee meal discounts
• Paid Time Off (PTO) to support work‑life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within!

The Service Manager I leads food runners and bussers, ensuring dining‑room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

• Oversee table turnover, dining‑room cleanliness, and efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
• Train, coach and develop bussers and runners, instilling a strong sense of urgency, teamwork and service pride.
• Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
• Manage labor efficiency for bussing and food‑running teams while ensuring proper staffing during peak times.
• Assist with managing cleaning supplies and service tools essential for efficient FOH operations.

• High school diploma or equivalent.
• 3+ years of restaurant management experience in casual or upscale casual dining.
• 1+ year of restaurant lead or supervisory experience preferred.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other protected status, in accordance with applicable federal, state, provincial and local laws.

In the United States, Din Tai Fung North America participates in E‑Verify to confirm work authorization for all new hires. To learn more, please visit: (Use the "Apply for this Job" box below)..e‑verify.gov/employees.