Seasonal Part Time - Snapdragon Stadium Concessions Supervisor

Seasonal Part Time - Snapdragon Stadium Concessions Supervisor

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The Concessions Supervisor assists management in the operations of multiple concession stands before and on event day to ensure accurate staffing, production levels, quality controls & timely service. Works closely with team members to positively impact the business through labor reduction and cost controls. Directs team as necessary to ensure all operations are in compliance with sanitation, safety, and alcohol policies.

Reviews work procedures and operational problems to determine ways to improve service, performance, or safety. Assists team members in daily tasks as needed.

• Assists management in daily unit operations to ensure that proper procedures and guidelines are in place and followed for quality products and service.
• Effectively lead and direct employees engaged in food preparation, point of sale operations, customer service, inventory, checklists, and opening and closing procedures.
• Ensure all new employees are trained and all team members remain well informed of any changes in policies or events, and effectively communicate any issue to management.
• Take initiative to deliver the highest levels of customer service and food quality to every guest.
• Follow and enforce all company rules and regulations including safety, sanitation, and alcohol policies.
• Must have knowledge of alcoholic beverages including properly knowing how to change a keg.
• Communicate with managers and warehouse team to oversee the proper stocking of food and beverage products throughout the stadium.
• Direct staffing during events to ensure standards are maintained throughout the stadium and a high‑quality appearance of the concession location with a focus on attention to detail and clear sight lines.
• Resolve internal and external customer issues and complaints to ensure customer satisfaction.
• May perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties as requested by management.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Candidates must be available to work a flexible schedule based on operational needs, which may include opening, mid‑day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.
• Other duties as assigned.

The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree; plus at least six months of experience in food service/retail operations; or equivalent combination of education and experience.

Strong Interpersonal Skills, Self Motivation, and Organization Skills Required.

Food Handler’s certificate from the County of San Diego is preferred.

For alcohol service purposes, 21 years or older is preferred to obtain Responsible Beverage Service (RBS) certification.

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, and interpret general business information. Requires the ability to effectively communicate with customers and employees using correct English. Requires quality conversational and professional use of English. Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.

Requires the ability to apply basic math concepts; calculating figures and amounts such as discounts, portions, percentages, and volume.

Requires the ability to apply common‑sense understanding to carry out general written or oral instructions. Must be able to multitask, prioritize work and pay attention to…