FOH Manager

Position: FOH Manager (Front of House Manager)
Location: San Diego, CA – Westfield UTC
Address: 4301 La Jolla Village Dr., Suite 2040, San Diego, CA

The FOH Manager is responsible for leading and optimizing the entire guest dining experience—from greeting to payment—ensuring consistent, high-quality service aligned with brand standards. This role requires strong floor leadership, team development capabilities, and close collaboration with kitchen and management teams to drive guest satisfaction and operational efficiency.

• Oversee daily FOH operations, ensuring service flow, ordering, and payment processes meet brand standards
• Inspect dining areas to maintain cleanliness, table setup, and equipment readiness
• Optimize staffing levels to reduce wait times and maximize table turnover

• Lead FOH recruiting, onboarding, scheduling, and performance evaluations
• Conduct ongoing training in service etiquette, guest interaction, and conflict resolution
• Motivate team members through hands‑on leadership and accountability

• Engage with guests proactively and resolve concerns in a timely, professional manner
• Handle guest complaints and monitor online reviews (Yelp, Google, etc.) for service improvement
• Deliver elevated, personalized service for VIP and special guests

• Partner with the Executive Chef to ensure smooth order flow and timely food delivery
• Assist with FOH inventory control and supply ordering
• Support the General Manager with sales and labor analysis to improve scheduling efficiency
• Perform other duties as assigned by management

• Minimum 1 year of experience as a FOH Manager in a chain restaurant environment
• Strong experience in team management, training, and staff development
• Knowledge of U.S. restaurant regulations, food safety, and labor laws
• Excellent communication and interpersonal skills
• Fluent in English;
  Mandarin preferred
• Proficient with POS systems and Microsoft Office
• High school diploma or above; hospitality background preferred

• Annual base salary: $80,000 – $100,000
• Annual performance incentive eligibility
• Medical insurance for eligible full‑time employees
• Free meals during shifts and employee discounts
• Career growth and leadership development opportunities