Hollister Co Key Lead, Las Americas PO

Abercrombie & Fitch Co. – Key Lead

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs. The company operates a family of brands including Abercrombie & Fitch, YPB, Abercrombie Kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

Over 750 stores and e-commerce sites make up our global presence.

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Representatives and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and team achievement of daily sales.

• Open and close the store.
• Demonstrate product knowledge and brand awareness.
• Understand the business and key metrics.
• Think proactively and anticipate customer needs.
• Maintain high attention to detail.
• Use register/point‑of‑sale systems.
• Protect assets and inventory.
• Create and maintain visual displays.
• Exhibit strong system skills.

• Schedule varies weekly; expect at least 12–16 hours per week.
• Required availability on Saturdays, Sundays, and certain holidays.
• Hours may increase during peak periods to support business needs.

• Education:
  
  High school diploma or GED preferred.
• Retail experience:
  At least 1 year of retail experience preferred.
• Supervisor/managerial experience:
  Not required.
• Customer focus, communication, interpersonal interaction.
• Fashion trend knowledge, outgoing, assertive.
• Adaptability/flexibility & stress tolerance.
• Poise & ambition.
• Multi‑tasking, applied learning, work ethic.
• Omni‑channel services ability.

• Quarterly sales incentive bonus.
• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• Global team culture and celebration of individuality.

The starting rate for this position is $20.65 per hour. The recruiting pay range is $20.65–$20.65 per hour; this may be modified in the future.

Abercrombie & Fitch Co. is an Equal Opportunity employer.