Retail Customer Service & Sales Floor - Shops at La Jolla Village Rack

Retail Customer Service & Sales Floor Support – The Shops at La Jolla Village Rack

Are you ready to thrive in a fast‑paced, high‑energy environment? As a Nordstrom Rack team member, you’ll continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

• Work with the team to ensure the salesfloor stays “runway ready”, and is sized and filled in through re‑merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in‑store, online and mobile), which includes operating a point‑of‑sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience.
• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
• Create a clean and clutter‑free customer experience by sorting and returning clothing to the salesfloor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise and asset protection standards.
• Promote initiatives like our Nordstrom Rewards program.

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast‑paced environment.
• The ability to work a flexible schedule based on business needs.

• Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.

$18.00 – $18.70 hourly. This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.