Feature | Store Manager

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Full Time Management San Diego, CA, US

2 days ago Requisition

Salary Range: $70,000.00 To $80,000.00 Annually

Reports To:District Manager

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel.

At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA, Scottsdale, AZ,, and our newest location in San Diego, CA.

The Store Manager is responsible for the overall leadership, performance, and day-to-day execution of the store. This role drives FEATURE’s "All Things Good" customer experience while building a high-performing team, delivering sales and operational results, maintaining inventory accuracy, and ensuring consistent execution of company standards. The Store Manager sets the tone for accountability, development, safety, and operational excellence and serves as the primary business leader for the location.

• Lead by example while promoting FEATURE’s “All Things Good” customer experience and company standards.
• Coach, motivate, develop, and retain team members through ongoing feedback, training, performance coaching, and recognition.
• Lead recruiting, interviewing, onboarding, training, and development efforts in partnership with company leadership and Human Resources.
• Foster a positive, collaborative, inclusive, and accountable work environment.
• Delegate responsibilities effectively and hold team members accountable to company policies, procedures, performance expectations, and operational standards.
• Address performance and conduct concerns promptly and consistently in partnership with Human Resources and/or District Management, as appropriate.
• Drive achievement of daily, weekly, monthly, quarterly, and annual sales goals.
• Monitor and coach performance around key retail metrics, including Conversion, Units Per Transaction (UPT), Average Transaction Value (ATV), Average Unit Retail (AUR), and Cross-Sell Percentage.
• Lead by example through exceptional customer engagement, product knowledge, selling behaviors, and clienteling.
• Build and maintain strong customer relationships and encourage repeat business through memorable customer experiences.
• Analyze sales trends, traffic, customer behavior, and business results and develop action plans to improve performance.
• Resolve escalated customer concerns professionally while protecting the customer experience and FEATURE brand standards.
• Develop and manage schedules based on store traffic, business trends, employee availability, payroll budgets, and operational needs.
• Maintain appropriate floor coverage and respond to call-outs or coverage changes while supporting business needs.
• Monitor attendance, punctuality, and timekeeping and ensure missed punches or other timekeeping issues are addressed promptly in accordance with company procedures.
• Administer scheduling…