Account Manager

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

The Account Management team drives continued value, retention, and growth within Invoca's corporate and mid-market accounts. Operating with high agency and urgency, the team partners closely with cross-functional groups-including Solution Engineers, Customer Success, and Support-to ensure customer alignment, drive platform adoption, and maximize customer lifetime value.

We are seeking an experienced Account Manager (Individual Contributor) to manage a portfolio of corporate and mid-market accounts. Responsible for executing retention and expansion goals across Invoca's multi-product suite, you will ensure the renewal, maturity, and growth of every customer. This is a high-intensity, customer-facing position for someone who thrives in direct relationships, owns outcomes, and is comfortable working both remotely and traveling on-site to build executive alignment.

• Manage a portfolio of accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality.
• Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.
• Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn.
• Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility.
• Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum.
• Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models.
• Demonstrate and quantify Invoca's platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth.
• Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies.
• Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences.
• Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels.
• Negotiate and close renewals and expansion opportunities with speed and precision.
• Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times.
• Stay responsive and reliable-treating internal and customer blockers as a priority and responding within the same business day.

• 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
• A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
• Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.
• Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
• Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
• Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.
• Will…