Loss Prevention Officer

At Town and Country Resort, creating a welcoming and safe environment is everyone's responsibility. As a Loss Prevention Officer, you will help protect our Team Members, guests, property, and assets while ensuring our resort remains a safe, secure, and enjoyable destination.

This role is about more than security. It requires sound judgment, attention to detail, professionalism, and the ability to respond calmly to a variety of situations in a busy, 24-hour resort environment.

We are a San Diego landmark with a fresh perspective, a lively resort atmosphere, and a team that takes pride in creating memorable experiences. From conventions and celebrations to family getaways and everyday resort life, there is always something happening here.

Join a team where your awareness, professionalism, and commitment to safety make a meaningful difference every day.

Starting rates $21.50 - $22.50 based on shift. #towncountrySD

Safety and Security

• Patrol resort grounds, guest areas, meeting spaces, parking areas, and back-of-house locations to promote a safe environment.

• Monitor surveillance systems and access points, identifying and reporting suspicious activity or potential security concerns.

• Respond promptly to emergencies, alarms, disturbances, and requests for assistance.

• Conduct safety checks and report hazards, suspicious conditions, and security vulnerabilities.

• Assist with emergency evacuations, medical incidents, fire alarms, and other emergency procedures.

Loss Prevention and Investigations

• Help protect resort assets, equipment, supplies, and guest and Team Member property from loss, damage, or theft.

• Document incidents, accidents, and security concerns accurately and objectively.

• Assist with internal investigations involving missing property, theft, policy violations, and other reported concerns.

• Preserve relevant information, including surveillance footage and witness statements, in accordance with resort procedures.

• Maintain confidentiality and share sensitive information only with authorized individuals.

Guest and Team Member Support

• Provide a visible, approachable security presence throughout the resort.

• Assist guests and Team Members with safety concerns, directions, and requests for assistance.

• Respond professionally to disputes and disruptive behavior, using de-escalation techniques whenever possible.

• Enforce resort policies consistently, respectfully, and without unnecessary confrontation.

• Work closely with Front Office, Housekeeping, Engineering, Food and Beverage, and resort leadership.

Communication and Documentation

• Prepare detailed incident reports before the end of the shift or as otherwise directed.

• Communicate important security issues and ongoing concerns during shift changes.

• Maintain accurate records of lost and found property, key control, access issues, and other assigned security functions.

• Follow established procedures for evidence handling, incident escalation, and emergency response.

• Previous experience in security, loss prevention, hospitality, or a related field preferred.

• Strong observation, communication, and problem-solving skills.

• The ability to remain calm, professional, and objective during challenging situations.

• Good judgment and the ability to recognize when to respond independently and when to contact a supervisor or emergency services.

• Comfort using computers, radios, surveillance systems, and incident-reporting software.

• A commitment to protecting confidential information and treating everyone with respect.

• Flexibility to work a variety of shifts, including evenings, overnight shifts, weekends, and holidays.

• Ability to walk and patrol the resort for extended periods.

• Ability to stand, climb stairs, and navigate indoor and outdoor areas, including parking lots and event spaces.

• Ability to respond promptly to incidents and assist with emergency procedures.

• Ability to lift and carry equipment or other items as reasonably required for the position, with or without reasonable accommodation.

• Must meet applicable California requirements for the position, including any required security guard registration and training.

• A valid California driver's license may be required if driving is an assigned responsibility.

• Must successfully complete applicable pre-employment requirements.

Town and Country…