Night Auditor​/Night Security

Job Title: Night Auditor/Night Security Hotel/Department: Front Desk

Reports to: Asst GM/Front Desk Manager FLSA Status: Non-exempt

Shift: Overnight; scheduled for either the Night Audit or Night Security shift

Job Objective

The Night Auditor / Night Security is a dual-skilled overnight position. The candidate must be fully qualified in both roles and is scheduled for either a Night Audit shift or a Night Security shift, generally not both  Night Audit shifts, this role completes all end-of-day accounting functions, keeps guest accounts accurate and up to date, and serves as the overnight front desk.

On Night Security shifts, this role secures the premises, guests, and staff by patrolling the property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and controlling entry. The position calls for a strong understanding of accounting processes, a customer service attitude, and sound judgment in security and emergency situations.

Duties depend on the shift assigned. Night Audit duties apply on audit shifts and Security duties on security shifts. Guest Service and General duties apply on both, with check-ins and reservations handled mainly on audit shifts.

Night Audit Shift

• Perform all end-of-day accounting duties and close the business day.
• Ensure all guest accounts are accurate and up to date; resolve any issues with guest accounts.
• Reconcile all accounts.
• Process invoices and manage internal budgets.
• Prepare daily reports for management.

Night Security Shift

• Patrol hotel premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
• Monitor surveillance equipment and inspect buildings, equipment, and access points.
• Answer alarms and investigate disturbances.
• Monitor and authorize the entrance and departure of employees, visitors, and other people to guard against theft and maintain the security of the premises.
• Immediately report all suspicious occurrences and hazardous conditions.
• Warn people of rule infractions or violations and apprehend or evict violators from the premises if needed.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, along with daily shift reports.

Guest Service and Front Desk (Both Shifts)

• Check guests in and out of their rooms.
• Take reservations by telephone or online.
• Answer telephone calls to take messages, answer questions, and provide information.
• Understand and respond to all guest needs and requests in a timely and professional manner; handle all guest complaints.

General

• Maintain the cleanliness of work areas.
• Practice safe work habits to avoid injury to self and others.
• Perform other tasks, including cross-training, and all other duties as assigned by management.

Experience and Knowledge

• Must be qualified to perform both Night Auditor and Night Security duties; proven experience in night audit or hotel accounting and in hotel security is preferred.
• Good knowledge of accounting principles and procedures.
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, such as Booking and Trip Advisor.
• Customer service attitude.
• Excellent communication (verbal and written) and organizational skills.
• Must have a valid California Guard Card.

Judgment and Work Style

• Works independently with minimal direct supervision during the overnight shift.
• Solves problems using facts and personal judgment and works within a variety of situations.
• Reacts quickly in emergency situations and makes decisions that may involve significant expenditures or the safety of others.
• Understands the technology used in the role, including the property management system and surveillance equipment.

Physical Requirements and Working Conditions

• On Night Security shifts, stands and walks approximately 60% of the shift (including patrols) and sits approximately 40%. On Night Audit shifts, remains stationary at the desk for long periods.
• Exerts up to 20–50 pounds of force occasionally. Strength, flexibility, and good reflexes are required.
• Must be able to bend, stoop, squat, stretch, and climb occasionally; requires grasping, writing, repetitive motions, and visual acuity.
• Talking and hearing occur continuously when communicating with guests, supervisors, and coworkers.
• Vision occurs continuously, most commonly near and color vision and depth perception.
• Requires manual and finger dexterity to…