Service Technician - Vive Collection

Position: Service Technician - The Vive Collection
Job Title: Service Technician

Property: The Vive Collection - 1,245 Unit Community

Location: San Diego, CA

Reports to: Service Supervisor

Supervisory Responsibilities: None

Position Summary

We are looking for a skilled and reliable Maintenance Technician to join our team. You will be responsible for maintaining the physical integrity of the community, ensuring a safe, secure, and comfortable living environment for our residents. This hands-on role involves diagnosing and repairing maintenance issues, completing apartment turnovers, and performing preventative maintenance. The ideal candidate has a strong work ethic, a diverse set of technical skills, and a customer-first attitude.

Core Responsibilities

1. Service Requests:

• Respond to, diagnose, and complete resident service requests in a timely and professional manner. This includes, but is not limited to:
  • Plumbing: Repairing and replacing fixtures, clearing stoppages, and fixing leaks (sinks, toilets, bathtubs).
  • Electrical: Repairing and replacing outlets, switches, light fixtures, and ceiling fans.
  • HVAC: Diagnosing and performing intermediate repairs on HVAC systems.
  • Appliances: Diagnosing and repairing all standard apartment appliances.
  • Carpentry & Drywall: Performing minor carpentry, repairing/replacing doors and locks, and patching/painting drywall.

2. Apartment Turnover (Make-Ready):

• Perform all necessary maintenance and repairs to prepare vacant apartments for new move-ins, ensuring they meet company standards for quality and timeliness.

3. Preventative Maintenance:

• Assist in a preventative maintenance program, including tasks like regular filter changes, property lighting inspections, and system checks.

4. Property Upkeep:

• Maintain property common areas, including amenities, hallways, and models, ensuring they are clean, safe, and fully functional.

5. On-Call Service:

• Participate in the rotating on-call schedule for after-hours, weekend, and holiday emergencies.

6. Safety & Compliance:

• Adhere to all company safety policies, including proper use of Personal Protective Equipment (PPE). Maintain a clean and organized shop and be aware of all local, state, and federal safety regulations.

Key Performance Indicators (KPIs)

• Work Order Completion Time: 95% of non-emergency service requests completed within 36 hours.
• First-Time Fix Rate: 90%+ of work orders completed without callback.
• Make-Ready Turn Time: Average of 7 business days from move-out to move-in ready.
• Resident Satisfaction: Maintain a minimum 4.5/5.0 score on maintenance-related surveys.
• Safety Compliance: Zero preventable safety violations or incidents

Qualifications & Skills

• Experience: Minimum 2+ years of hands-on maintenance experience, preferably in property management, hospitality, or a related field.
• Certifications:
• EPA Section 608 Certification (Type I & II or Universal) is required.
• Certified Apartment Maintenance Technician (CAMT) is a strong plus.
• Certified Pool Operator (CPO) is a plus.
• Technical Skills: Must have solid, demonstrable skills in plumbing, electrical, appliance repair, and HVAC.
• Customer Service: Must have a positive, "can-do" attitude and excellent communication skills for interacting with residents.
• Work Ethic: Must be reliable, self-motivated, and able to work independently and as part of a team.
• Requirements:
• Must have a valid driver's license and reliable transportation.
• Must have your own set of standard hand tools.
• Ability to lift up to 50 lbs and work in various weather conditions.
• Proficiency with work order management software (e.g., Yardi, Real Page, Entrata) is preferred.

Compensation & Benefits

• Competitive hourly wage
• Overtime pay and on-call bonus structure
• Comprehensive benefits package (Medical, Dental, Vision)
• 401(k) with company match
• Paid Time Off (Vacation, Sick, Holidays)
• Rent discount (if applicable)
• Tool and uniform allowance

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities.…