Case Manager

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis.

Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

In the Case Manager role, you’ll provide direct services to clients, to include but not limited to, intake, assessment, vocational case management, job placement and referrals, social services/basic needs client advocacy (resources & referrals) to help individuals experiencing homelessness, and families achieve employment placement and self-sufficiency. Our ideal candidate can prioritize client’s needs and service delivery, programmatic goals, is team oriented, responsible, reliable and accountable, has passion for helping others that shows through in many ways.

Our goal is to move clients from crisis to self-sufficiency while supporting the mission of Interfaith Community Services.

• Verify eligibility for employment in the United States for all persons requesting or obtaining employment services, and any other appropriate background checks
• Manage a diverse client caseload by providing direct services, including fulfilling basic needs, job placement, job-related referrals to other service providers, and conducting workshops and educational services related to job employment
• Provide assessments, individual service plans, crisis intervention, advocacy, and social services and vocational case management
• Provide guidance and support to help clients identify their own strengths, skills set, set achievable goals, and follow through consistently so they can become employable and self-sufficient
• Submit statistical reports pertaining to job placements, demographic information, and all other related reports to supervisor in a timely manner
• Administer supportive and basic needs services per agency and contract guidelines
• Coordinate and provide services that are comprehensive, timely, effective, efficient, equitable, and client-centered
• Develops financial goals with the client including developing and maintaining a household budget, becoming banked, paying rent and other bills on time, and increasing household income and credit score
• Helps clients apply for public benefits for which they may qualify such as Cal Fresh, WIC, Social Security, and State Disability to increase household income
• Case conferences regularly with the client’s Housing Navigator to evaluate the client’s progress in achieving housing related outcomes
• Identify resources and advocate for clients’ needs
• Link and network clients with resources within the agency and utilize other public and private social service agencies as necessary
• Partner with other agencies, faith centers and other community settings
• Collaborate with volunteers, interns and other agency personnel
• Accurately record case information within electronic databases (HMIS/Clarity, CIE, ETO, and Excel) and client files, accurately complete all necessary forms, and produce statistical reports
• Responsible for meeting specific outcomes required by program grants & contracts
• Perform additional duties as assigned

• Bachelor’s Degree in Social Work or related field, required
• At least one (1) year of experience working in social services or a nonprofit setting, required
• Bilingual (English/Spanish), preferred