Director of Family Support Services

WHAT WE DO

When a child is fighting a serious illness, Ronald McDonald House Charities of San Diego (RMHC-SD) provides a true “home away from home”—a loving, stable environment where families can stay together during the hardest times. Since 1980, this independent nonprofit has been a lifeline, lifting the burden of basic needs so parents can focus entirely on healing. Through the compassionate care of RMHC-SD’s 52 dedicated staff members, a $55M annual operating budget, and the invaluable service of its volunteers, the House provides a comprehensive system of support, housing over 600 families and providing access to essential resources to 14,000 additional individuals annually.

Key programs and services include:

• Warm Shelter & Housing (82 Rooms):
  State-of-the-art residential housing ensures families have a comfortable place to sleep, just steps away from the hospital, with full amenities, including laundry and a fitness room.
• Family Care Center:
  Provides a comfortable setting where “day visitors” can take care of themselves during their child’s hospitalization. From recreation and relaxation to personal care, all services are free of charge.
• Meals from the Heart:
  Each year, over 250,000 freshly prepared meals are provided to families, ensuring proper nutrition is available for breakfast, lunch, and dinner.
• Education & Enrichment:
  Over 100 students take part in School Away from School: A crucial partnership with San Diego Unified School District offering free, onsite education for resident children, ensuring siblings and young patients can continue their academic journey. Through a partnership with Head Start, younger children may attend nearby preschools as well.

RMHC-SD ensures that no family battles alone, offering comfort, community, and the priceless gift of togetherness, all powered by the hearts of its caring community.

RMHC-SD is distinguished by its heart-centered workplace, led by an extremely dedicated leadership team. This highly engaging and positive internal culture is characterized by staff longevity, supportive colleagues, and a deep commitment to the RMHC-SD community. Leadership invests in staff’s success, prioritizing professional development through both internal and supported external educational opportunities. The Director of Family Support Services will report to COO, Oscar Gomez.

A highly collaborative leader, Oscar leverages 15 years of leadership experience in the government and non-profit sectors to oversee House operations, budgeting, guest services, staffing, and volunteer engagement.

• Salary – $130,000 – $150,000 DOE
• Medical, dental, vision, and life insurance
• 403b retirement with an employer match
• PTO: 14 paid days off, 40 hours paid sick leave, 9 paid holidays

This is an onsite role with an office located at 2929 Children’s Way, San Diego, CA 92123.

It is an exciting time to join RMHC-SD as the organization prepares to significantly enhance its impact through the launch of the Family Support Services (FSS) department. The new department is strategically focused on building comprehensive support systems for three primary profiles: family support, sibling/patient support, and RMHC-SD staff well-being. The FSS department will be crucial in significantly increasing individual and family resiliency through the expansion of RMHC-SD’s individualized care by:

• Providing Customized Support:
  Partnering closely with families to offer emotional support and address their unique needs throughout their stay.
• Managing Crisis Situations:
  Offering a specially trained team for expert response to challenging situations.
• Fostering
  
  Collaboration:
  
  Prioritizing team relationships to ensure trust and seamless support across all departments.

Reporting to the COO, the Director of Family Support Services (FSS) is a newly created leadership role responsible for building and strategically growing the FSS department. The Director manages a $550k program budget and will oversee the development, administration, management, and evaluation of comprehensive supportive services for families. They will collaborate across all functions, including…