Case Manager II - Bishop Maher Center

Summary

This Case Manager II - is specific to Bishop Maher Center Women’s Interim Shelter (BMC) focusing on housing and income. The Case Manager II is responsible for assisting the Supervisor in the leadership and functioning of their assigned caseload in this Interim Housing program. Develops professional and empathetic relationships with clients while providing interventions related to housing through Case Management. Creates plans with clients toward achieving self-sufficiency.

Develops and maintains a strong working relationship with housing providers to educate them about the benefits of making affordable housing available to homeless clients. Is an active participant in the client’s search for permanent housing, including searching for units, assisting with application processes, advocating to landlords, and assisting with all steps of the lease-up process.

• Manages a diverse caseload and provides ongoing intensive support and guidance to clients through weekly case management meetings.
• Provides interventions related to housing, developing and maintaining a strong working relationship with housing providers to educate them about the benefits of making affordable housing available to homeless clients.
• Creates an individualized care plan that includes coordinated services within the organization’s health clinic, residential, social services, and other resources within and outside the community to meet clients’ basic and extended needs. Updates case plans every 90days.
• Provides ongoing intensive support to clients which can include assessing, evaluating, crisis intervention, applications for benefits, information, education, advocacy, and other supportive services.
• Transporting clients to appointments or into new housing
• Coordinates and facilitates client orientation, meetings, and community-building events.
• Assesses clients for employment, social security, and disability insurance eligibility; gathers records, assists with completing applications for benefits, provides referrals to community resources, schedules services/treatment with providers, and monitors progress.
• Completes monthly budgets and savings reviews.
• Prepares, presents, and timely documents client interactions and case plans; participates as a member of the multidisciplinary approach to services team that prepares and provides client case presentations tofunders.
• Utilizes a strength-based / trauma-informed approach to services, uses Motivational Interviewing techniques, and CREED to encourage positive change.
• Maintains a database of permanent housing information including vacancies, eligibility requirements, rents, waiting list lengths, locations, sizes, etc. for each property.
• Enroll Client into the clarity system and update every 30 days
• On-time completion of assigned training and policies.
• Performs other duties as assigned.

• Bachelor’s Degree in Social Services or related field, or equivalent experience, and one (1) year of applicable job experience
• At least 12 months of experience working with underserved populations, case planning, and completing assessments in a social service setting.
• Bilingual (English and Spanish) a must.
• Demonstrated basic understanding of principles of Housing First, Trauma Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations and Prevention and Diversion practices, Housing First, social services, case management, eviction prevention, and crisis intervention.
• Knowledge of the housing market in San Diego and surrounding areas.
• Ability to foster working and productive relationships with landlords, funding sources, and internal departments.
• Basic user of MS Office.
• Must be able to pass a background check and fingerprint upon employment.
• Participate in an annual Tuberculosis screening and/or other screenings when necessary.

The Pay Rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range.
Pay Band N4: $23.90 – $31.43 (Midpoint: $26.80)