Program Operations Manager

Program Operations Manager – YMCA of San Diego County

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• Contribute to program and agency decision‑making, program planning, policy development, and administration oversight.
• Assist leadership in program development and implementation; coordinate and implement innovative strategies to engage clients in program services and increase participant satisfaction.
• Provide case consultation, motivation, coaching, crisis management support, resource navigation and dissemination to all program staff members and clients; responsible for providing direct services to clients including maintaining a caseload and facilitating special events and workshops.
• Record and maintain accurate records as outlined by funding sources; support monthly reporting and information gathering including up‑to‑date database compliance; facilitate continuous quality improvement based on monthly reports and satisfaction surveys to inform program advancement and improve outcomes.
• Increase awareness and accessibility of the program through effective outreach strategies and communication; attend agency and community meetings to communicate program services.
• Position may require the transport of participants in a YMCA vehicle to and from activities and appointments as needed; practice non‑aggressive defensive driving techniques; operate YMCA vehicles safely; vehicle use is for YMCA business only.
• Perform other administrative tasks as assigned and assist with maintaining proper document storage of confidential information and auditing.
• Ensure that YMCA policies and procedures and applicable laws are always adhered to.
• Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency‑wide committees.

• Must have access to reliable transportation to travel regularly throughout San Diego County.

• Volunteers, Direct Service, and Administrative Staff.

• Bachelor's degree in social science, psychology or a related field, or equivalent work experience required.
• Three to five years of experience working with under‑resourced populations, including youth and families.
• Knowledge of and experience with systematic entities that serve under‑resourced youth and families.
• Experience with MS Office (Word, Excel, Outlook, etc.).
• Basic computer knowledge and skills.

• Excellent verbal, written, and interpersonal communication skills; ability to build rapport quickly and establish and maintain working relationships with staff, volunteers, funders, and the community.
• Demonstrated leadership, training, and public speaking skills; ability to motivate and lead teams.
• Ability to work in a very diverse setting with people of all backgrounds, cultures, and orientations.
• Ability to communicate expertise to improve and influence systems change.
• Ability to work independently as well as in a team.
• Ability to handle confidential information.
• Self‑aware, flexible, adaptable, and teachable.
• Demonstrates initiative, resourcefulness, and problem‑solving skills.
• Excellent organizational skills and the ability to follow all safety and health standards.
• Adult role model capable of setting limits and functioning in crisis‑oriented and high‑stress situations.
• Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
• Ability to observe participants' activities, enforce safety regulations, and apply appropriate policies and procedures.
• Ability to lead and interact in group activities and perform related physical skills.
• Ability to work effectively with others in alignment with the YMCA 4 Core Values; models the 4 Core Values in all aspects of position responsibilities.

• Licensing, state law, and funders require that applicants of critical positions be fingerprinted prior to reporting to work and include subsequent arrest notifications.
• Position may require additional clearances to comply with program, licensing, state law, and funding requirements.
• Negative TB test results obtained within the past year, prior to first day, and annually thereafter.
• Exclusion and debarment checks prior to first day and monthly thereafter.

USD $28.04 – $31.24 per hour.

Mid‑Senior level

Full‑time

Management and Manufacturing

Non‑profit Organizations

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