Outreach Representative

General

Purpose:

Under the supervision of the Marketing Program Assistant and the Marketing Coordinator, the Outreach Representative is responsible for in-person outreach activities, acting as an ambassador for Aztec Recreation. The Outreach Representative will consistently be an Aztec Recreation presence on campus and at SDSU special events. The role is responsible for touring guests, special event production, as well as giving presentations. The Outreach Representative is responsible for upholding the Aztec Recreation values of Wellness, Integrity, Safety, Service, Professionalism, Excellence, and Respect.

• The Outreach representative will set-up and break-down outreach tables, games and other materials on each shift, spending time outdoors on campus, interacting with students, driving an electric cart and hauling materials from the ARC to various campus locations
• The Outreach representative will seek collaborative opportunities to share Aztec Recreation programs and membership benefits with targeted student groups including classroom and club/organization presentations
• The Outreach representative will work closely with the AR Multimedia Communications Assistant and A.S. social media managers to complete social media contests and giveaways
• The Outreach representative must be fully knowledgeable of all the Aztec Recreation products and their benefits (economic, physical, and mental) and be able to accurately and clearly communicate with multiple target audiences
• The Outreach representative will target SDSU Faculty/Staff, and the community in purchasing memberships, working directly with current and potential customers, selling Aztec Recreation memberships and providing information relevant to paying members
• The Outreach representative will ensure that each customer encounter is courteous and efficient
• The Outreach representative will attend all staff mandatory staff meetings and training
• The Outreach representative will assist with planning, staffing and promoting special events
• Completes other duties as necessary

• Establishes and maintains working relationships with various A.S. and University departments
• Greets all students and members in a timely manner, and initiating conversations
• Assists all students and members with questions and/or comments
• If unable to assist, refers student/member to someone who can
• Maintains positive and effective working relationships with all students/members
• Informs supervisor of any customer issues

• Ensures daily activity is conducted with safety of staff and members of the SDSU community as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
• Adheres to Associated Students' Code of Safe Practices
• Reports accidents to supervisor and reviews changes required to avoid reoccurrence. Ensures proper documentation is completed for each accident
• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

• Students must be enrolled in at least half time units at SDSU (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at SDSU (12 units undergraduate; 6 units graduate).
• Global Campus units do not meet the SDSU unit requirements.
• Must be in good academic standing
• Must be eligible to work in the United States
• Business or communications student preferred
• Those with less than one year remaining at SDSU need not apply

• Excellent communication skills and ability to work well with diverse staff and customers required
• Product ambassador, sales or customer service experience preferred
• Knowledge and enthusiasm for recreation programs is preferred
• A proactive, positive, and conscientious demeanor is required

• American Red Cross First Aid and CPR/AED certifications are required
• Valid California Drivers' License and proof of automobile insurance are required

• Aztec Recreation new hire training (must be completed within 30 days of hire)
• Anti-Harassment training (must be completed within 30 days of hire)
• Workpl…