Residential Services Coordinator

Description

Title: Residential Services Coordinator

Status: Full-time, nonexempt, in-person

Pay: $24-$25 per hour

Schedule: Wednesday & Thursday, 12:30pm - 9:00pm, Friday - Sunday, 4:00pm - 12:30am (off Monday & Tuesday)

Location(s): San Diego, CA (downtown) and La Mesa, CA

Urban Street Angels, Inc. (“USA”) is a local non-profit organization founded in 2012 with a mission to end youth homelessness in the San Diego area. Currently, USA operates in three related areas. First, our supportive housing programs provide over 200 beds for transition-aged youth ("TAY" 18 – 24 years old) living on the streets in our community. Second, our rapid re-housing programs effectively bridge graduates of our programs to sustainable, long-term housing.

Third, our 5-Tool Trade Academy provides access to vocational training, career pathways, and employment opportunities for TAY in our supportive housing and rapid re-housing programs.

Position Overview: The Residential Services Coordinator / Peer Support Specialist plays a vital role in overseeing the daily residential operations of the HarborTAY facility, ensuring participants receive high-quality care, support, and supervision. This position is responsible for maintaining a safe and positive living environment while also leading participant engagement activities that promote community building, life skills development, wellness, and positive program participation.

The ideal candidate will possess strong leadership and crisis intervention skills, a compassionate approach to participant care, and a commitment to helping youth achieve their goals and long-term stability.

Job Duties:

• Effectively manage multiple responsibilities while responding to the needs of up to 54 Transitional Age Youth (TAY) participants
• Remain calm, professional, and solution-focused when addressing participant concerns, crises, emergencies, or unexpected situations
• Take primary responsibility for developing, planning, coordinating, facilitating, and monitoring participant engagement activities during assigned shifts, with the goal of increasing program participation, positive peer interactions, community building, life skills development, and overall participant engagement
• Provide peer support, encouragement, and education to participants, including reducing stigma related to mental health and promoting overall wellness
• Create and maintain a monthly participant engagement calendar that includes recreational, educational, wellness, employment, volunteer, and community-based activities
• Proactively encourage participant involvement in onsite activities, special events, workshops, volunteer opportunities, and community outings
• Serve as a liaison between participants, community partners, service providers, volunteers, and linked programs, encouraging participant utilization of available resources
• Provide ongoing side‑by‑side support and coaching related to independent living skills, daily living activities, employment readiness, and personal development
• Assist participants with household responsibilities, job searches, trade school applications, and other self‑sufficiency goals
• Maintain accurate, timely, and complete documentation of participant interactions, engagement activities, incidents, and services in accordance with program requirements and agency procedures
• Demonstrate regular and reliable attendance and actively contribute as a collaborative member of the program team
• Support staff and participants in maintaining a safe, supportive, and positive residential environment
• Ensure compliance with program rules, policies, procedures, and participant expectations
• Provide after‑hours support and respond appropriately to participant needs, emergencies, crises, and behavioral concerns
• Monitor participant…