Senior Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The engineering organization is a dynamic group of builders, thinkers, and problem‑solvers dedicated to delivering scalable, AI‑powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.

Step into our world where data transcends as we orchestrate publishing and consuming of real‑time streams via Apache Kafka on the Platform. Stream Connect for Apache Kafka links a customer’s Kafka environment to the Service Now instance enabling high‑volume data streaming between the instance and the external systems with low latency. As architects of data flow, we empower some of Service Now’s most remarkable applications (CMDB, Sec Ops, HR, ITOM …).

As we continue to push the boundaries of data flow, we are actively seeking passionate engineers who possess the ability to rapidly acquire new knowledge and contribute to the development of robust and scalable solutions.

• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Design, develop, and maintain robust solutions to support stream processing.
• 30% front end (JavaScript, React & Angular) and 70% back end development (Java).
• Collaborate with product managers to translate requirements into well‑architected solutions, owning features from design through delivery.
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer‑specific needs.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Promote a culture of engineering craftsmanship, knowledge‑sharing, and thoughtful quality practices across the team.

• Experience leveraging critical thinking to integrate AI into work processes, decision‑making, or problem‑solving.
• 8+ years of experience in software engineering, with a track record of delivering high‑quality products.
• Experience with multiple technology stacks:
  Cloud Dev, Platforms, Web Dev, Frameworks or service‑oriented architecture.
• Passion for JavaScript and the Web as a platform, reusability, and componentization.
• Proficiency in Python, Java, or similar object‑oriented languages.
• Experience with modern front‑end frameworks such as Angular, React, or Vue.
• Strong knowledge of data structures, algorithms, object‑oriented design, design patterns, and performance optimization.
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.
• Understanding software quality principles including reliability, observability, and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Experience with AI‑powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix‑based systems.