Software Engineering Manager - UI Engineering

Software Engineering Manager - UI Engineering

Join to apply for the Software Engineering Manager - UI Engineering role at Service Now

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This team is focusing on building and maintaining reusable UI components and list frameworks for the Service Now platform. They ensure high‑quality, scalable, and accessible solutions that power consistent user experiences across all of our products.

• Drive technical strategy and execution for UI component development and list frameworks.
• Manage and mentor engineers (front‑end and full stack), fostering growth and collaboration.
• Partner with product management and design teams to align on requirements and deliver features that enhance platform usability.
• Oversee code quality, performance optimization, and adherence to best practices in software engineering.
• Champion accessibility, scalability, and maintainability in all deliverables.

• Manage product development activities.
• Work with product management, design, support and other dev teams to create high‑quality solutions.
• Manage daily activities of the development team.
• Solve difficult and sometimes ambiguous problems.
• Manage departmental resources, staffing, mentoring, and maintaining a best‑of‑class engineering team.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 6–8+ years of experience in software product engineering and at least 5+ years of experience in a management position for technical teams.
• Strong background in modern software engineering practices and technologies relevant to large‑scale enterprise products.
• Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar).
• Experience with open source tools, automation frameworks, and agile development environments.
• Proven ability to design and implement effective testing strategies, including automation and performance testing.
• Strong problem‑solving, analytical, and communication skills with the ability to mentor and grow high‑performing teams.
• Experience in managing cross‑functional teams with combined engineering and quality responsibilities.

For positions in this location, we offer a base pay of $147,300 – $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest…