Senior Manager, Software Engineering Management - Backend; Persistence

About the Team

Platform persistence group provides storage API and logical data object model for higher layer applications. This logical data layer encapsulates the complexity of each storage system while providing a simple, powerful, scalable semantic context layer for customers and developers to build applications and for AI agents to integrate seamlessly.

Depending on the nature of the data, the storage systems include relational database, columnar store, hybrid database, graph databases, non‑relational database such as time series database, or message queue system. Our largest customers are always pushing the limits of data volume and scale of concurrent transactions. Performance, reliability and scalability are always at the core of our work.

Platform persistence has always been at the center of most impactful projects for the business, such as farm‑wide primary database migration from Maria

DB to Service Now Postgre

SQL‑based home‑grown database Raptor

DB, with near‑zero downtime, query access layer for Service Now Knowledge Graph and Service Now Workflow Data Fabric, and Document Object Model for CSM Front Office.

As a Senior Manager in platform persistence, you will work with various business stakeholders and engineering leaders to drive strategic roadmaps. You will collaborate with other platform teams, application engineering teams, cloud services teams and support teams to deliver product end‑to‑end. Most importantly, you will build and expand a strong team to support business demands.

• Manage product development activities and oversee end‑to‑end engineering deliverables.
• Manage a team of engineers, providing technical guidance, feedback, and career development.
• Work with product management, design, support, quality, and other dev teams to create high‑quality solutions.
• Manage daily activities of the end‑to‑end development team, ensuring engineering excellence, code quality, and delivery velocity.
• Drive continuous improvement and innovation initiatives, including designing testing strategies and driving test automation to enhance reliability, performance, and scalability of products and services.
• Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision‑making.
• Manage departmental resources, staffing, mentoring, and maintain a best‑of‑class engineering and quality team.
• Partner with cross‑functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This includes using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s impact on engineering practices.
• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
• 5+ years of experience as a technical lead for technical teams.
• Strong background in modern software engineering practices and technologies relevant to large‑scale enterprise products.
• Advanced coding skills with fluency in one or more relevant programming languages (Java, Shell, JavaScript, or similar).
• Experience with open source tools, automation frameworks, and agile development environments.
• Proven ability to design and implement effective testing strategies, including automation and performance testing.
• Strong problem‑solving, analytical, and communication skills with the ability to mentor and grow high‑performing teams.
• Experience managing cross‑functional teams with combined engineering and quality responsibilities.

For positions in this location, we offer a base pay of $178,000 – $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On‑Target Earnings (OTE) incentive compensation structure. We also offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time‑away plan and family…