Enablement & Partner Solutions Engineer

Team:
Partnerships & Ecosystems Position:
Remote, East US or Europe About Napster:

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes.

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About the role

We’re building a global Commercial Enablement team that helps Napster’s sellers and partners use AI to demonstrate, build, and deliver AI solutions. We’re looking for a hands‑on Forward Deployed Engineer who can turn ideas into working experiences—and give others the tools and confidence to do the same.

You will build reusable demos, agent‑led enablement tools, and practical programs that help our commercial teams and partners move from a customer use case to a working prototype and a successful production deployment. In addition help to build out our automation layers and support smarter processes of how we work and execute internally within the Partnership organisation.

You’ll use both external AI development tools and Napster’s own platform and products to create these experiences, including solutions for partner events, and global Innovation Hubs.

Reporting line:
Technology Partner Management, with a dedicated functional alignment to Commercial Enablement & Partner Experience. This role is embedded within the Commercial Enablement motion and will work day‑to‑day with Commercial Enablement to define and deliver the technical tools, demos, environments and experiences needed to scale sellers and partners. Technology Partner Management provides technical leadership, engineering standards and professional development for the role.

We don’t just want to demonstrate our technology. We want to use it to power how we onboard, enable, and support our sellers and partners.

This is a builder‑first role. You will write code, configure agents, integrate tools, test experiences, and work directly with sellers and partners. Success means more people can confidently demonstrate, prototype, and build with Napster—without requiring an engineer in every interaction.

How we build

You’ll use agentic coding tools such as Claude Code, Cursor, Lovable, and Codex alongside Napster’s own solutions to scope, prototype, and iterate quickly.

We embrace AI‑assisted development and vibe coding, backed by strong engineering judgment. Moving fast does not replace understanding the code, testing behavior, protecting data, or making solutions maintainable.

We package what works into reusable templates, agent skills, integrations, MCP servers, and reference implementations. Every successful build should make the next one easier—not create another one‑off experience that only its original developer can operate.

Responsibilities

• Build reusable demos and use cases. Create high-impact, brand‑neutral demos that showcase Napster’s voice, real‑time video, and embodied AI capabilities. Translate customer and partner scenarios into configurable experiences, with clear setup instructions, demo flows, and guidance that others can use independently.
• Create evaluation environments and hands‑on build experiences. Develop and maintain environments where sellers and partners can explore our products, test ideas, and build prototypes. Provide starter projects, sample data, guided exercises, and clear paths from first experiment to a validated proof of concept.
• Engineer…