ServiceNow Developer; Contractor

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

We are seeking a mid-level Service Now Developer to support and enhance our global Service Now platform. You will contribute to operational support, platform development, integrations, maintenance, and documentation while working with experienced developers, architects, and business partners.

The level of responsibility will be aligned with the successful candidate’s demonstrated skills and experience. Mid-level developers will be expected to complete routine assignments with greater independence.

This position offers opportunities to expand your Service Now expertise through hands‑on development, code and design reviews, and platform initiatives.

• Support queue management, incident investigation and mitigation, request fulfillment, and routine platform maintenance.
• Monitor platform health, logs, scheduled jobs, and integrations; investigate issues and coordinate with dependent teams when necessary.
• Document issues, findings, resolutions, and follow‑up actions.
• Participate in agile team activities, including stand‑ups and planning.
• Manage incident response during regular working hours and engage with global colleagues for handovers as needed.

• Develop and maintain integrations between Service Now and enterprise systems using technologies such as Integration Hub, Flow Designer, REST or SOAP APIs, and MID Servers.
• Monitor and troubleshoot existing integrations and implement fixes appropriate to your experience level.
• Participate in integration testing, validation, error handling, and reconciliation to support accurate and reliable data exchange.
• Apply approved authentication, credential‑management, security, and data‑handling practices.

• Configure, develop, test, and enhance Service Now solutions using components such as Script Includes, Business Rules, Client Scripts, UI Policies, Transform Maps, Import Sets, and Flows.
• Support platform upgrades, patches, clones, releases, and routine maintenance.
• Create maintainable solutions that follow established development, security, testing, and accessibility standards.
• Participate in peer reviews and address feedback before deployment.
• Help identify opportunities to improve platform reliability, usability, and support processes.

• Work with developers, architects, product owners, administrators, and teams such as ITSM, HRIS, ITOM, Security, and external vendors.
• Translate clearly defined business requirements into technical solutions, seeking guidance when requirements or risks are unclear.
• Participate in technical design discussions, code reviews, troubleshooting sessions, and knowledge‑sharing activities.
• Develop knowledge of Service Now architecture, APIs, authentication, data management, and secure development practices.

• Create and maintain technical documentation, including solution designs, integration mappings, process flows, support procedures, and runbooks.
• Ensure work complies with applicable…