ServiceNow​/API Engineer - Integration Architecture

Net Impact Strategies has an opportunity for a Service Now / API Engineer – Integration Architecture to design secure, reliable integrations among Service Now and authorized federal enterprise systems as part of a multidisciplinary team supporting a federal customer. The senior engineer collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.

• Design and maintain an inventory of approved interfaces, system ownership, data flows, dependencies, and authentication methods.
• Engineer integrations using approved APIs, Service Now Integration Hub, Flow Designer, and supported integration services.
• Implement least-privilege access, audit logging, controlled retries, exception handling, and duplicate prevention.
• Preserve authoritative source records, data lineage, and approved security boundaries.
• Define and execute interface mapping, reconciliation, rollback, and failure-recovery tests.
• Troubleshoot integration performance and data transfer exceptions with platform and application teams.
• Document architecture decisions, technical runbooks, and deployment evidence for approval.

• Bachelor’s degree in computer science, information systems, engineering, or related field; equivalent relevant experience considered.
• 5+ years of enterprise systems integration or software engineering experience, including substantial REST API and Service Now integration work.
• Hands-on experience with Service Now Integration Hub, Flow Designer, scripting, authentication, and interface troubleshooting.
• Understanding of API security, access controls, logging, error handling, and integration testing.
• Ability to document architectures and work within controlled production change processes.

• Service Now Certified System Administrator, Certified Application Developer, or relevant implementation certification.
• Experience with HL7/FHIR or federal healthcare systems, where applicable.
• Experience integrating Service Now with Microsoft 365, monitoring platforms, and enterprise data services.

Remote (United States). Travel as required for approved program activities; frequency to be confirmed. Travel is subject to project needs and authorization.

Federal access requirements:
Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

#LI-Remote

At Net Impact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what Net Impact, in good faith, could compensate at the lowest and most high end of the salary market.

In general, Net Impact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.

Perks of working at Net Impact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid…