Director, Software Engineering, Agent Platform

For our client, we are seeking a Director, Software Engineering, Agent Platform to join the team of a leader in the Enterprise Technology space. This leader will guide a globally distributed engineering organization responsible for the performance, reliability, and evolution of a critical software platform. The role combines hands‑on technical depth with people leadership, cross‑functional partnership, and executive‑level communication during high‑stakes operational events.

The ideal candidate will help scale architecture, improve observability, and ensure the team delivers dependable outcomes for customers.

Location:

Remote

Compensation: $206,250 – $309,000 annually

• Own the end‑to‑end delivery and operational health of the platform organization
• Drive reliability initiatives to reduce incidents and improve observability
• Lead and develop four engineering managers across multiple geographies
• Represent the domain to executives and customers, especially during incidents
• Collaborate with cross‑functional teams to achieve shared goals
• Oversee the transition from a monolithic to a scalable service architecture
• Plan capacity and headcount while balancing reliability and feature delivery

• 12+ years in software engineering, with 3+ years leading multiple teams in a SaaS or cloud environment
• Proven experience managing engineering teams across different time zones and cultures
• Strong background in distributed backend systems, including cloud infrastructure and Kubernetes
• Ability to communicate effectively with executives and customers, even in challenging situations
• Demonstrated track record of predictable project execution and ownership
• Experience managing managers and enhancing team capabilities
• Business acumen to connect engineering efforts with customer outcomes

• Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP)
• Flexible time off and paid company holidays
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance, plus various voluntary benefits
• Home office allowance and mobile phone reimbursement
• Wellness coach and gym reimbursement options

Our client is an equal opportunity employer.