MMA PT Sales Admin

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The MMA PT Sales Admin is responsible for ensuring a positive customer experience personally and through Coach’s supervision. They deliver great member service along with Private Training and Supplement revenue. They address member concerns, employee relations issues, oversee scheduling and time‑keeping activities, and communicate and enforce Company and Club policies and procedures. The role requires 7 days a week availability including both morning and nights, and is responsible for successful attainment of revenue goals pertaining to Private Training and Supplements.

• Sell and conduct Private Training & Small Group Training with members.
• Sell training sessions, execute an effective prospecting strategy, conduct guest tours, and complete sales of staff when needed through the Turn‑Over process.
• Service Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff.
• Member prospecting in person/digital to generate complimentary appointments to sell personal training programs.
• Ensure accurate administration of client programs, supplement purchases, measurement tracking, workout programs; arrive on time, prepared and attentive for training appointments.
• Assist in all revenue‑generating activities, including complimentary workouts, supplement booths, body‑fat tables, seminars, workshops, etc.
• Be responsible for achieving monthly revenue objectives set forth by the Company with regards to Private Training and Supplements.
• Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up‑to‑date scheduling records and make adjustments to accommodate changes or cancellations.
• Oversee the full scheduling lifecycle for individual client appointments.
• Club administration: work with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated, and that the Club remains on‑track to attain daily, weekly and monthly financial goals.
• Handle member service matters such as providing tours of the Club, explaining services offered by the Coaching Department, signing members up for training agreements and appointments, mediating member issues and concerns in a timely and effective manner, and escalating issues when appropriate.
• Perform various administrative and housekeeping duties within assigned areas as needed; alert the Operations staff of repairs and maintenance needs and conduct facility walk‑throughs daily.
• Supervise coach sales activities, review agreements, and prepare daily paperwork.
• Comply with operational procedures in the club and follow up with compliance checks through monitoring of club systems and employee performance.

The MMA PT Sales Admin will report directly to the Fitness Manager and/or General Manager. They will communicate and enforce all policy and procedures with the Coaching Team, and will interact with all club members and employees.

• Knowledge, skills & abilities:
• In-depth knowledge of Personal Training techniques from assessment to program design, and sales.
• In-depth experience and thorough Mixed Martial Arts technical ability related to Striking/Grappling. (MMA PT Sales Manager Only)
• Must be able to operate and adjust all Fitness equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.
• Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
• Understands and follows oral and…