Senior Systems Analyst

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.

The individual in this position reports to the Information Technology Supervisor with the responsibility of providing 24 x 7 support for the Oracle Customer Care and Billing (CC&B) system, it’s associated application components (e.g. Oracle Business Intelligence Publisher, Automic Automation Manager, Open Text Exstream, etc.), and integrations with external cloud-based applications such as Oracle Mobile Workforce Management (MWM) system and Customer Web Self-Service (CSS) solutions.

The incumbent works as part of a “hands-on” onsite support team and as a senior systems analyst with extensive experience in all aspects of information technology.

• Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large/complex projects with assistance from team members.
• Documents requirements, solution design, diagrams business processes and system workflows.
• Performs application setups and configurations.
• Performs rapid and accurate analysis and effective diagnosis of production issues.
• Provides direct end-user support for any issues or questions related to the applications.
• Acts as needed as the primary point of contact with Oracle support services.
• Analyzes base code problems, refers to Oracle, and tracks to closure.
• Supports customizations (i.e. configuration, interfaces, modifications, and reports).
• Lends expertise with system and component upgrades.
• Recommends and may assist in the testing of patches and upgrades.
• Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members.
• Participates in Disaster Recovery planning and testing.
• Provides after hours on-call support.
• Other related duties as necessary to support Company goals and objectives.

• BS in Computer Science (or related discipline) or equivalent work experience.
• Seven (7) or more years’ significant systems analysis experience required.
• Proficient in troubleshooting application, middleware and database issues.
• Must have experience in Business Application, Production Control disciplines, and Change Management.
• Outstanding written, verbal communication, and>
• Energetic and self-motivated team player with ability to work effectively and cooperatively with project and infrastructure teams.
• Specific required skills include:
  • Oracle Database Administration
  • SQL, PL/SQL, and either SQL Developer or Toad
  • Understanding of network technologies/concepts
  • Linux OS Administration and commands

• Three (3) or more years’ experience configuring, coding, and troubleshooting Oracle’s Customer Care and Billing software with the following skills:
  • Knowledge of CC&B in the following areas:
    • Administration and Configuration
    • Framework Business Processes
    • Framework Administration including Config Tools
    • Development and Customizations
  • Oracle Weblogic Server and Enterprise Manager
  • Oracle Utilities SDK and Eclipse
  • Oracle SOA Suite and Oracle Integration solutions
  • Java
  • Python
  • Open Text Exstream
  • Automic Applications Manager
  • Ability to script in Linux
  • Experience with BI Publisher or other reporting tools
  • Working knowledge of various computer hardware platforms such as Linux and Windows
  • Ability to develop project plans, track resources, dependencies, budget and due dates for successful project implementations
  • Experience working in the Utilities industry

• Flexible, thoughtful, accountable, approachable and passionate about work.
• Collaborative business partner who can show business results.
• Passion for customer service support with a sense of urgency and a ‘can-do’ attitude.
• Trustworthy; strong personal integrity; emotional maturity.
• Demonstrates strong level of accountability and ownership.
• Executes…