Invoice to Cash Support Specialist

# Invoice to Cash Support Specialist Apply
** Job#: 3055178
***
* Job Description:

** Invoice to Cash Support Specialist
*
* Location:

** San Francisco, California (Remote)

Role Overview The Invoice to Cash (I2C) Support Specialist is a customer-facing, high-volume billing support role. You will be a front line for customer billing and Invoice to Cash questions, and you will own internal escalations from Sales and other teams end to end. Your job is to research each issue, find the answer, bridge the teams involved, and send the customer a clear response that resolves it so the invoice gets paid.

Key Responsibilities
* Serve as a front line for high-volume customer billing and Invoice to Cash questions, resolving each within team SLAs as the named owner from open to close.
* Own internal escalations from Sales and GTM teams, chasing down answers across internal departments.
* Work directly with customers to resolve issues, including obtaining missing remittances, clarifying details, and sending clear, customer-ready responses until the issue is closed.
* Take on research and reconciliation work from Collections and Cash Application, including payment research, unapplied cash investigations, and other administrative and transactional work.
* Run account reconciliations, tying out customer ledgers across payment processors, billing systems, and the general ledger.
* Spot recurring process or system gaps and communicate them for resolution.
* Escalate and track system configuration and engineering fixes to resolution.

Required Qualifications
*
* Experience:

** Hands-on, customer-facing experience in accounts receivable, billing operations, order to cash, finance operations, or a high-volume customer operations role. Experience working a ticket or case queue and understanding how customer contracts translate into invoices.
** Technical

Skills:

** Intermediate Excel or Google Sheets skills, including lookups, pivots, and basic reconciliation logic.
** Additional

Skills:

** Strong attention to detail. Clear, professional written communication with customers and internal partners. Ability to work from a remote US location and manage your own queue without close supervision.

Preferred Qualifications
* 2 to 5 years of experience in accounts receivable, billing operations, order to cash, finance operations, or high-volume customer operations.
* Experience with a payment processor, ERP, AR automation platform, or ticketing tool.
* Exposure to SaaS or usage-based billing models.
* Prior experience in a customer-facing billing, collections, or tier 2 support function.
* Basic familiarity with general ledger concepts and how AR ties to the balance sheet.
* A record of getting answers from busy internal partners by being persistent and tactful.
* Comfort reprioritizing on the fly.
* A genuine passion for AI, utilizing it to research issues, draft customer responses, and automate manual work.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free…