Communications Dispatcher II - Water Supply & Treatment Division - SFPUC;

Position: Communications Dispatcher II - Water Supply & Treatment Division - SFPUC (1705)

Communications Dispatcher II – Water Supply & Treatment Division – SFPUC (1705)

Join the City and County of San Francisco as a Communications Dispatcher II in the Water Supply & Treatment Division. This role provides around‑the‑clock dispatch support to department managers, supervisors, field crews and operations personnel.

Appointment Type

Temporary, exempt. The position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Reporting Hours & Location

• As‑needed temporary appointment not to exceed 1,040 hours in a fiscal year.
• Candidate covers full or partial shifts on an as‑needed basis.
• Shift options:
  Day (7:00 am–3:00 pm), Swing (3:00 pm–11:00 pm), Graveyard (11:00 pm–7:00 am).
• Location:
  
  San Francisco Water Supply and Treatment Division, 1000 El Camino Real, Millbrae, CA 94030.

Essential Duties

• Operate a variety of communications equipment (multi‑line telephones, keyboard, two‑way radio and pager systems) to receive and transmit information.
• Request reports and emergency calls from mobile radio field units and telephones, and route calls to appropriate bureaus or units for action.
• Verify and evaluate received messages for accuracy, ensuring proper receipt and understanding, and determine necessary action and appropriate staff or agency notification.
• Dispatch mobile units and equipment to specific work locations, handle traffic control, citing and towing services, and request ambulance or tow‑truck services when needed.
• Record information in an electronic system using a computer‑based messaging system; log daily entries, track entries and exits of watersheds by permit holders.
• Perform other duties as assigned.

Minimum Qualifications

• Two years of verifiable experience operating a two‑way radio communications base station, receiving, recording and transmitting messages.
• OR
• Combined total of two years of verifiable experience operating a multi‑line telephone and a two‑way radio communications base system, with at least one year operating the radio base station.

Desirable Qualifications

• Experience working as a communications dispatcher or operator.
• Knowledge in responding to emergency calls and effective multitasking.
• Strong communication skills.
• Knowledge of reading maps and conveying accurate information.
• Ability to evaluate information and make sound decisions.
• Responsible and able to work independently and as part of a team.
• Strong organizational and time‑management skills.
• Availability for frequent flexibility such as nights, weekends and holidays (day, swing or graveyard shift).

Verification of

Education and Experience

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Disallowed falsification or deception may lead to disqualification.

Additional Information Regarding Employment

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications are accepted only through the online portal:  Click “I’m Interested” and follow the on‑screen instructions.

Applicants should ensure their registered email address is current and not blocked by spam filters. Confirmation emails will be sent from notification.gov upon receipt of application.

Equal Employment Opportunity

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category under the law.

#J-18808-Ljbffr