Admissions & Enrollment Intake Specialist

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Under the supervision of the Admissions & Enrollment Manager, the Admissions Intake Specialist is responsible for executing ERSEA requirements. Includes maximizing parent’s access by recruiting families into the Early Education program and ensures they meet the eligibility and selection criteria and are verified prior to being enrolled in the program. This position requires working knowledge of relevant community resources, have a compassionate approach to working with children and families, and effectively interface with families of diverse economic, social, ethnic and linguistic backgrounds.

The position works as a part of the content area team of managers/coordinators/specialists to integrate Head Start/Early Head Start services for children and families.

• Provide exceptional customer service.
• Always represent the Company in a professional manner.
• Establishes respectful, trusting, supportive, and professional relationships with families and staff.
• Manages main phone line to assist families with questions on applying for early care services and walking them through the application process. This includes treating families with the highest level of respect and compassion to aid in supporting their needs.
• Maintains confidentiality of all child and family records, organizes documentation, and completes eligibility family case notes according to procedures.

• Expected to be knowledgeable and explain to families and community program infant, toddler and preschool services, including school readiness preparation.
• Expected to understand, interpret and explain Federal, State and City regulations regarding eligibility criteria and enrollment, and ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance) policies and procedures, and Head Start/Early Head Start Performance Standards.
• Ensures that no more than 10 percent come from families that exceed the low-income guidelines (over 130%), and that at least 10 percent of those served are children with disabilities within the assigned sites service area; and no more that 35 percent of families exceed the low-income guidelines (between 100-130%).
• Conducts intake screenings and interviews with families to verify age, income, residence eligibility and when applicable, automatic eligibility categories (families experiencing homelessness, foster care and public assistance) according to Head Start/Early Head Start Federal Guidelines, California Department of Education
• (CDE) and California Department of Social Services (CDSS). Provides documentation and support to families in obtaining necessary verification of eligibility, need and bridging families to resources. This includes but not limited to: establishing and accessing a medical home, transcribing required child vaccines and any other resource needs requested by parents.
• Must be able to work with families from the point of recruitment, screening and intake to the program and when needed, throughout their enrollment. Ensures applications are processed accurately on a timely basis and priority points and verifications are assigned according to approved priority guidelines and income requirements.
• Ensures that the selection of children and families is based on current enrollment criteria and families meet the Head Start/Early Head Start enrollment eligibility procedures and are complying.
• Enrolling for program vacancies (CDE or CDSS) eligibility, licensing, DEC and MEDA, determine eligible contract hours.
• Daily…