Office Manager

About Ethos

Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents h its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions;

it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

We're seeking a team-oriented, proactive Office Manager / Employee Experience Associate to join our growing organization. You will own the day-to-day operations of our San Francisco office and support and build the programs that make the employee experience a competitive advantage for Ethos, for teammates in the office and for those working remotely.

You’ll partner with the People team to maintain the processes and programs that foster company culture and drive engagement, and with the Chief of Staff to support the executive team. Your days start with a fully stocked pantry and a clean, welcoming space. From there you'll work with the property manager, vendors, and employees on workplace needs, and move forward projects like office improvements, our swag store, and the company offsite calendar.

• Own the day-to-day relationship with the property manager for our SF office
• Oversee groceries, kitchen supplies, and catered meals throughout the week, maintaining a fully stocked pantry and a clean dining area
• Receive, sort, and distribute incoming mail and deliveries, and process outgoing mail
• Manage visitor access (e.g., badging) and provide a welcoming office environment
• Set up and maintain conference rooms, supply storage, and other office resources
• Purchase supplies, run office-related errands, and serve as point of contact for office equipment needs
• Ensure new SF hires are set up in the office (desk, computer, key card access to the building and office suite, etc.)
• Manage office improvements, including new furniture, painting, storage, and layout changes, from vendor selection through completion

• Be the culture champion for the San Francisco office
• Help build and evolve a remote-first employee culture, creating ways for in-office and remote employees to connect and feel equally included
• Own employee appreciation day and holiday gifting for the US, including planning, budgeting, vendor selection, and execution
• Plan and manage internal events (trainings, business meetings, happy hours, holiday events, and team social events)
• Own and build the Ethos swag store for employees and partners, including vendor relationships, product selection, inventory, and fulfillment

• Proactively build, manage, and schedule the company offsite calendar across teams (8-10 offsites per year), covering venues, logistics, vendors, and coordination with team leads

• Support the executive team EA on larger projects and during busy periods
• Support the Chief of Staff / VP of Communications on ad hoc projects, including employer branding
• Build and maintain effective working relationships with the Executive team, IT, People, Finance, Legal, and external vendors
• Perform administrative duties, maintain files, and organize documents as needed

• Passion for creating a welcoming, inclusive workplace for both in-office and remote employees
• Experience planning and executing events, ideally multiple events at once
• Strong project management skills, with the…