Admissions Assistant

Now Hiring:
Admissions Assistant City View Post Acute | San Francisco, CAPay: $24.50–$25.00 per hour

Schedule:

Full-Time Make a Difference from the First Hello!

City View Post Acute is seeking a friendly, organized, and detail-oriented Admissions Assistant to join our team! This position plays an important role in welcoming new residents and their families while helping coordinate a smooth transition into our skilled nursing and post-acute care facility.

The ideal candidate enjoys working with people, communicates professionally, and thrives in a fast-paced healthcare environment. If you are passionate about customer service and want to make a positive impact on residents and their families, we encourage you to apply!

General Purpose The Admissions Assistant supports the Admissions Coordinator and facility leadership in managing the resident admissions process. This position serves as a primary point of contact for prospective residents, families, hospitals, and referral sources while coordinating admissions paperwork, insurance verification, scheduling, and communication with interdisciplinary team members.

Essential Duties and Responsibilities Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.

Coordinate and schedule resident admissions, including pre-admission assessments and required documentation.

Maintain accurate and up-to-date admission records in accordance with applicable regulations and facility policies.

Assist with insurance verification, authorizations, and financial eligibility requirements.

Provide facility tours and explain services, policies, and admission procedures to prospective residents and their families.

Collaborate with nursing, social services, business office staff, and other departments to ensure a smooth admission process.

Prepare, organize, and distribute admission packets and required paperwork.

Follow up with hospitals, physicians, case managers, and discharge planners to obtain complete and timely transfer information.

Assist with gathering and verifying resident demographic, medical, and financial information.

Respond to inquiries and provide timely updates regarding admission arrangements.

Support facility marketing, referral development, and community outreach efforts as needed.

Protect the confidentiality of resident information, including protected health information (PHI).Maintain a welcoming, professional, and compassionate approach when interacting with residents, families, and referral partners.

Perform other duties as assigned.

Qualifications Previous experience in admissions, healthcare, skilled nursing, or long-term care strongly preferred.

Familiarity with Medicare, Medi-Cal/Medicaid, insurance verification, and authorization processes preferred.

Excellent communication, interpersonal, and customer service skills.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Office and electronic health record (EHR) systems.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Ability to handle confidential and sensitive information with professionalism and discretion.

Strong teamwork skills and a positive, service-oriented attitude.

Supervisory Responsibilities This position has no supervisory responsibilities.

Physical Requirements Frequently sit, stand, and walk throughout the facility.

Occasionally lift or carry items weighing up to 25 pounds, with or without reasonable accommodation.

Regularly use a computer and telephone.

Maintain focus and accuracy in a busy healthcare environment.

Communicate clearly and professionally with residents, families, staff, and referral partners.

Work Environment This position operates in a skilled nursing and post-acute care…