Account Services Coordinator

Ameri Camp Intrax - KHW Full-Time Professional California, San Francisco, CA, US

Intrax is a global organization dedicated to building a more inclusive and connected world through meaningful cultural exchange. With programs in more than 100 countries, we connect people and cultures through educational, work, travel, and volunteer experiences that inspire personal growth and prepare individuals to thrive as global citizens.

The Account Services Coordinator is a full-time, exempt position supporting the Ameri Camp program and Account Services team. This role partners closely with three Account Managers to support host camp recruitment and placement efforts by reviewing program documentation, coordinating hiring events, evaluating applicant submissions, and facilitating participant-to-camp matching.

The successful candidate will manage a high volume of host camp and participant records, ensuring accuracy, compliance, and timely completion of tasks in a fast-paced environment. During the summer season (May-September), the coordinator serves as a key support resource for participants and host camps, responding to inquiries, assisting with participant welfare and safety matters, resolving escalated issues, and participating in an emergency on-call rotation.

The ideal candidate is highly organized, detail-oriented, and adaptable, with strong communication skills and the ability to effectively prioritize competing responsibilities. Success in this role requires comfort working with databases and technology platforms, a commitment to accuracy, and the ability to quickly learn and navigate new systems and processes.

Support the Account Manager team in daily duties which include:

• Review host camp documents (e.g., agreements, workers' compensation documents, job descriptions, and housing information etc.) for accuracy and completeness, following established protocols.
• Track host camp document status in proprietary system and follow up with host camps on missing or outstanding items.
• Identify and flag discrepancies or compliance concerns in host camp documents for Account Manager review.
• Coordinate virtual hiring events, including scheduling, host camp registration, and platform setup, in partnership with the International Admissions team.
• Prepare event materials and communications for host camps and provide support to host camps throughout virtual hiring events.
• Assist with coordination, set up, and communication with in-person fairs.
• Review the applicant pool for profile competitiveness and suitability against open host camp positions.
• Identify suitable candidates for host camp openings based on camp needs, position, dates, and preferences.
• Assist three Account Managers with participant matching.
• Answer routine host camp questions and escalated issues to Account Managers as needed.
• Identify and report any system or technical issues to IT for follow-up.
• Attend weekly virtual meetings with department teams.
• Seasonal Participant Support (May – September)
  • Provide support and guidance to Camp Participants and Host Camps throughout the summer season, including managing inbound assistance requests during regular support hours (9:00 AM-5:00 PM).
  • Deliver elevated support for urgent and escalated participant welfare and safety concerns, utilizing strong problem-solving and decision-making skills.
  • Participate in an on-duty emergency phone rotation, providing assistance to applicants and host camps referred by the 24/7 call center.
• Other duties as assigned.

• Experience reviewing documents or records for accuracy and completeness in an administrative, client services, or recruitment setting.
• Experience maintaining accurate records and tracking data in a…