Project Coordinator, Concierge Service Department

Design Line Construction (DLC) is a preeminent builder, known for the smooth execution of beautifully detailed projects, and the proactive, wholehearted, engaged spirit of an experienced team. The company culture is collaborative, engaging and fun! The owner involves employees in outside activities, as well as mentoring, training and mingling, taking seriously the goal of being a wonderful place to work.

DLC’s construction process is setting a new standard, using cloud-based technology, to create a truly open and productive atmosphere—enabling everyone to focus on providing clients with the highest level of personal service and craft. DLC’s projects are contemporary in nature, with comprehensive remodels, rebuilds, and new construction. DLC partners with excellent architects and designers, allowing for opportunities to work on bespoke buildings with great teams.

Founded in 1998 by Andrew McHale, DLC goes above and beyond to support the contentment of clients and design colleagues, with projects around the San Francisco Bay Area, North Bay, Wine Country and Peninsula.

This is a multi-faceted position, consisting of project management support on small remodel projects, as well as supporting the concierge service needs of our clients. Design Line provides a high level of customer service to clients. Therefore, we seek someone who has exposure to construction, with a high level of professionalism and enthusiasm, and a willingness to be flexible on the job.

Training will be provided.

This is a salaried, full time positions with benefits.

The Project Coordinator is responsible for responding to the individual discerning requests and needs of our clients, with professional and timely responses. Inquiries and requests from the client include varying types of needs, from personal requests, to small “how to” questions, to scheduling warranty, maintenance, seasonal tasks, and emergency calls s position must be able to quickly find the information, coordinate the response team, professionally follow up with the client, and track all related correspondence and on-going issues.
The Project Coordinator must show professionalism and etiquette with every client and their requests. This is a very individualized service that we provide, and it is tailored to the unique needs related to the property and lifestyle of our established and exclusive clients.

• Prepare the customized concierge program for client:
  • Take notes (and keep checklist) at initial walkthrough of residence
  • Understand the tailored needs of the project
  • Enter checklist in Smartsheets/Centriq
  • Schedule and update the calendar with the appropriate services
  • Create client login for Smartsheets client portal
  • Upon need, schedule subcontractors and vendors
• Follow up with client to set up the needed service, according to client’s availability and schedule
• Be accessible to the clients by timely responding to their phone calls, texts and emails
• Coordinate the needed solution directly with the client and/or schedule the appropriate DLC service provider
• Maintain warranty program and coordinate as needed
• Track all related correspondence
• Work directly and proactively with the CSM and Service Superintendent
• Respond to the occasional individual tailored requests for the client, and coordinate solutions with the CSM

SCOPE AND RESPONSIBILITIES:

The Project Coordinator provides support to the Project Manager with tracking project accounting and control, implementing direction from the PM, and assisting to ensure compliance with quality standards. The Coordinator is responsible for smooth organization,…