Welcoming After-School Front Desk Coordinator

OVERVIEW

The San Francisco School is seeking a warm, organized, and highly responsive Extended Day Front Desk Coordinator (40% part time position from 3:00-6:00pm) to support our after-school programs. This role serves as the first point of contact for families, students, and staff during Extended Day and plays a key role in ensuring safe, smooth, and welcoming daily operations. The ideal candidate is calm under pressure, detail-oriented, and thrives in a fast-paced, people-centered environment.

Reporting to the Director of Auxiliary Programs and working closely with the Extended Day team and School Day Front Desk Manager, responsibilities include:

Front Desk and Community Presence

• Greets students, families, and visitors with warmth and professionalism
• Serves as a central point of communication during Extended Day hours
• Answers phones, responds to inquiries, and receives mail and deliveries
• Serves as a key point of entry and supervision during Extended Day hours, including monitoring building access, greeting and screening visitors, and supporting overall campus safety

Student Safety and Dismissal Coordination

• Ensures safe, accurate, and efficient dismissal for all Extended Day and after-school programs
• Verifies authorized pickups and communicates changes clearly with staff
• Maintains consistent dismissal procedures

Program Operations and Systems Support

• Maintains daily attendance records and Extended Day rosters
• Supports coordination of schedules, enrollments, and program logistics
• Uses and helps manage registration platforms (e.g., Homeroom) and internal systems
• Ensures accuracy and organization of student and program information

Family Communication and Support

• Communicates with families in a timely, clear, and supportive manner
• Helps troubleshoot scheduling questions, registration issues, and daily logistics
• Partners with families to support a smooth Extended Day experience

Team and Operational Support

• Collaborates with Extended Day and school staff
• Communicates key updates and supports the daily program flow
• Provides coverage support, including subbing, as needed
• Assists with special events, early dismissals, and school-wide coordination

• Demonstrates strong interpersonal skills and the ability to create a welcoming, supportive environment for students, families, and staff
• Communicates clearly and professionally in person, over email, and by phone
• Maintains discretion and handles sensitive information with confidentiality
• Applies problem-solving skills and sound judgment in a fast-paced environment
• Exhibits strong organizational skills and attention to detail
• Effectively manages multiple priorities while remaining calm under pressure
• Is proficient in Google Suite and open to learning school-specific systems and registration platforms
• Works collaboratively as part of a team and contributes to a positive work environment
• Demonstrates cultural competency and a commitment to fostering an inclusive community