Product Manager – Trust Hub

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to innovation and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Join the team as our next Staff Product Manager on Twilio’s Onboarding and Compliance product team.

Twilio is growing rapidly and is looking for a highly skilled and motivated Staff Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.

In this role, you’ll:

• Develop, communicate, generate excitement for and obtain buy‑in of the product vision, strategy, and roadmap that aligns with the company’s goals and objectives.
• Lead cross‑functional teams to drive planning, design, development, and launch of products that execute on the vision.
• Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories.
• Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success.
• Manage relationships and expectations with a wide range of cross‑functional stakeholders at all levels of the organization.
• Conduct regular data‑driven business reviews that analyze product execution and revenue/market accomplishments.

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS.
• Proven track record of leading successful product launches and driving product strategies.
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy‑in, and drive towards measurable outcomes.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders.
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals.
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges.
• Bachelor in Computer Science, Engineering, or equivalent practical experience.

• Experience building products/services related to APIs, developer experience.

This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

As a reminder, the estimated pay ranges for this role are based on location, preceding a note of participation in equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 22nd November, 2025, but may change based on business needs.

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