Principal Product Manager, Gusto Pro

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k) s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

• Ownership:
  Lead product discovery to uncover/deeply understand customer problems and test risky assumptions. Create a long-term vision and strategy that defines the big problems we can solve well with durable competitive advantage
• North Star:
  Drive Gusto Pro to become the single best platform for mid-size accounting firms to run & scale their payroll, compliance & advisory services, enabling them to achieve sustainable growth and maximize profit margins.
• Collaborate:
  Partner closely with Engineering, Design and Data Science on all stages of the product development process, and to create an environment of customer obsession, drive contribution & excitement on the vision and roadmap. Also closely partnering with Sales, Product Marketing and other cross-functional teams to take products to market successfully and create effective feedback loops
• Explore and apply emerging technologies such as generative AI to innovate on the best ways to solve customer problems
• Rapidly execute and iterate with an emphasis on user delight, impact, and learning. Regularly take risks and make calculated tradeoffs
• Define, measure, and improve key product and business metrics

• 8+ years of hands-on Product Management experience
• Proven track record of building products customers love in rapidly scaling companies
• The intangibles:
  Natural curiosity, grit, customer obsession, and attention to detail
• Strong product discovery and analytics skills
• The ability to tell a compelling story that drives alignment and inspires action
• A passion for helping small and medium size businesses
• Experience building AI-driven features is big bonus

The Product Folks is a volunteer-driven community of PMs and enthusiasts who are passionate about making an impact and help everyone grow together.