Customer Success Manager Interiors

Benefits:

Company parties

Opportunity for advancement

Paid time off

Training & development

Key Responsibilities:

• Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.

• Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.

• Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.

• Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business.

• Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.

• Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.

• Track account performance, analyze client feedback, and share actionable insights with management.

• Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.

• Maintain up-to-date records of client interactions and progress through CRM systems.

• Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

Educational

Qualifications:

• Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.

• Strong academic record throughout education.

Work Experience:

• 6+ years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.

• Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).

• Experience working with corporate clients, global stakeholders, and channel partners is preferred.

Functional Knowledge & Technical

Skills:

• Deep understanding of account management, client servicing, and escalation management.

• Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.

• Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.

Behavioral

Competencies:

• Exceptional relationship-building and client-handling skills.

• Strong communication, negotiation, and conflict resolution abilities.

• Highly self-motivated, target-driven, and proactive in managing client needs.

• Flexible and adaptable to global time zones and fast-paced business environments.

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