Assistant Site Manager - San Francisco

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Assistant Site Manager for a VR experience in San Francisco at Stonestown Galleria.

The ASM plays a leadership role ensuring seamless daily operation of the venue. Reporting to the General Site Manager, the role supports and substitutes for the manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimisation. The ASM is a proactive leader who thrives in a dynamic, ever‑changing environment, takes ownership of the site, and inspires the team by setting the standard for hospitality, efficiency and professionalism.

On‑Site Operational Leadership

• Hire, train, and schedule staff via local agency ensuring the team feels supported and prepared.
• Lead shifts with energy and confidence.
• Encourage a culture of accountability, positivity, and continuous learning.
• Provide clear feedback and coaching to help the team grow in their roles.
• Oversee facility upkeep ensuring equipment, technology, and spaces remain fully operational, safe and presentable at all times.
• Troubleshoot technical and mechanical issues escalating to third‑party vendors when necessary.
• Lead pre‑shift briefings and staff development initiatives to keep the team engaged and aligned with site goals.

Technology Troubleshooting

• Train new staff members on how to launch guests into the experience.
• Check that VR headsets are functioning properly at the start of each morning.
• Master guest registration process, VR headset explanations, onboarding routine with guests, starting experience session, combining groups of guests, etc.
• Own the tech health – cleaning regiments, charging protocol and software updates.

Guest & Client Experience

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
• Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds.
• Model excellent service and engagement, maintaining strong relationships with community partners, suppliers and corporate stakeholders.
• Stay up‑to‑date on event schedules, ticketing updates and special promotions to anticipate and meet guest needs.

Administrative, Reporting and Accounting Responsibilities

• Assist with budgeting, payroll auditing and expense management to ensure the financial health of the site.
• Manage box office operations, retail sales and inventory control & retail stock management.
• Handle administrative duties including invoice processing, meeting documentation and progress reporting.
• Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience.
• Actively participate in building the brand presence in the city through private events, partnerships and outreach initiatives.
• Participate in debriefing sessions with the site manager to track KPIs on site.

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management or a related industry.
• Understanding of budgeting and controlling expenses and retail operations.
• Leadership and management skills and ability to communicate effectively in oral and written communication.
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed timely and productively.
• Friendly, energetic, and enthusiastic personality.
• Comfortable with…