Senior Account Manager, Brand Practice

Are you passionate about maintaining great relationships with clients, being a trusted advisor, and delivering smart and impactful solutions? Are you a highly driven and engaged client services professional looking to grow your career within an exciting, growing business? If so, we would like to talk with you about our Senior Account Manager opportunity!

The Senior Account Manager will be responsible for leading agency relationships with corporate clients, luxury and fashion brands, and DOW 30 companies. As a member of the Client Services Team, you will nurture and deepen existing client relationships and work with various teams across the organization to ensure the seamless delivery of projects and programs that align with clients’ business goals.

• Develop and maintain strong relationships with key stakeholders and manage day-to-day account relationships.
• Work as part of an interdisciplinary team of professionals including our archival team, research team, project management, creative, media, finance, and billing. Create and present documents to keep internal stakeholders informed on each account – including but not limited to: executive briefs, proposals, and proformas.
• Confidently pitch conceptual proposals and champion solutions to senior-level client contacts.
• Work to onboard and set the strategy for new clients and collaborate with existing clients to understand their communications and brand strategies.
• Surface new opportunities with clients and collaborate with internal teams to develop related proposals.
• Lead communications with clients – verbal and written, including regular executive updates, tailored to a client’s specific needs.
• Set expectations with clients that incorporate realistic internal deadlines and work with client teams to ensure that delivery aligns with expectations.
• Work with project management to ensure all project activity aligns with the client’s strategy throughout the engagement and serves as a final quality check before deliverables are sent to clients.
• Manage and deliver on-going and regular reports to clients to reflect work product and value of their archival program.
• Collaborate as a part of the Brand Practice to create case studies, note best practices and work to sync and leverage learnings across the organization and client accounts.
• Ideate and imagine opportunities for internal and external-facing change and growth– be a change agent for the betterment of the Brand Practice.
• Spend time creating and nurturing relationships with local Heritage Werks team in Duluth, GA and support client visits to their archives.
• Travel required to visit client sites, as needed.
• A Bachelor's degree in a related field is required.
• Six – eight years of client service and brand strategy experience, with demonstrated success in growing high-level client relationships, resulting in new business opportunities.
• Prior experience working for and/or with Fortune 500 clients is highly preferred, along with agency environment experience.
• Ability to lead through influence rather than direct authority.
• Must be a strategic thinker, with a high motivation to understand clients' business goals, and comfortable pitching new ideas and creative solutions to key decision-makers.
• Excellent interpersonal skills, including strong verbal and written communication skills, and demonstrated success in effectively communicating at all levels of an organization.
• Must demonstrate keen attention to detail and the ability to manage complex information with a commitment to accuracy.
• Self-starter attitude that shows initiative and the ability to work well independently and as part of a team.

• San Francisco Bay area, potential travel up to 20%

• Customer Orientation
• Client Orientation
• Accountability
• Adaptability
• Results Orientedness
• Planning and Organizing
• Attention to Detail