Senior Director, Product Operations

Senior Director, Product Operations

Join to apply for the Senior Director, Product Operations role at Calendly

Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.

About

the Team & Opportunity

* This position located in the Bay Area; the desire is to go into the San Francisco office 2 times a week.

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with hundreds more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.

A day in the life:
Senior Director, Product Operations

As the Senior Director of Product Operations, you will be responsible for optimizing how our product development teams work and scaling processes to support Calendly’s growth.

Key responsibilities include:

Operational Efficiency & Product Lifecycle Management

• Design, implement, and optimize processes for strategic planning and product development.
• Oversee product release processes, ensuring timely and successful launches.
• Drive accountability and predictability, manage dependencies, and reduce friction across the product development lifecycle.
• Select, implement, and manage project management and communication tools used by Product development teams.
• Work with embedded team members to maintain accurate and up-to-date product documentation, including strategy documents, roadmaps, PRDs, and JIRA.

Cross-Functional Collaboration

• Serve as a key partner to Product, Engineering, Design, Marketing, and Finance departments to create and maintain clarity and drive positive outcomes for the business.
• Establish and maintain clear documentation and communication channels to ensure alignment and transparency.

Performance Monitoring

• Define, track, and assess key performance indicators (KPIs) for performance and operational efficiency.
• Create accountability and clarity for product-specific KPIs and ensure teams have the data inputs they need for strategic decisions and continuous product improvements.

Strategic Support & Resource Management

• Collaborate with R&D leadership and the Executive Team to support strategic planning and investment decisions across the product portfolio.
• Ensure priorities are clear and aligned within squads, across R&D, and at the company level.
• Provide insights and recommendations based on operational data.
• Manage operational resources, including budgets and personnel allocation.
• Support and cultivate a high-performing team culture with systems for learning, recognition, and continuous improvement.

What do we need from you? Basic Qualifications

• 12+ years of experience in business and product operations, business strategy, and program management in a SaaS environment.
• 6+ years of people management experience, leading cross-functional and multi-disciplinary product operations teams.
• Proven expertise in software development methodologies such as Agile and Scrum, and in product lifecycle management.
• Strong communication and leadership skills with a demonstrated ability to align cross-functional executives and teams.

Salary Hiring Range

• Tier 1: $297,600 - $409,200 USD
• Tier 2: $272,800 - $375,100 USD
• Tier 3: $248,000 - $341,000 USD

Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:

• Tier 2:
  Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
• Tier 3:
  All other locations not in Tier 1 or Tier 2

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