Manager Regional Field Service

This job is with Danaher, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of  Danaher’s  15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Regional Field Service Manager for Leica Biosystems is responsible for the daily management of their assigned regional team.

The Regional Field Service Manager will have formal management responsibilities for a defined team of Field Service Engineers. The Manager models outstanding customer service through strong communication and collaboration skills both internally and with our customers. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with service coordination, applications and sales to retain base business while concurrently growing the business.

Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs, calibrations, instrument qualifications and installations while delivering services on time.

This position reports to the Director Field Service West, is part of the Field Service Team. This position is part of the Field Service Team located in United States and will be a remote, field- based role in the San Francisco, CA area.

In this role, you will have the opportunity to:
​ Drive Customer Satisfaction! Being a clear advocate for the customer leading service calls, installations, and resolving high-pressure customer issues, including product performance issues escalations. Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first-time fix”.
Leverage strong communication and listening skills to ensure we exceed customer expectations and close all outstanding issues. Strive to understand customer perception and the associated business impacts commercially. Resolve customer issues in a rapid fashion while demonstrating a high level of business acumen.
Create a culture of ownership and accountability – ensures associates understand their objectives and are provided the tools and guidance to be successful. Constantly works to build the best team via associate development and by retaining and recruiting the best talent.
Develop a robust continuous improvement and accountability culture centered around daily management and monthly KPI’s.
Ensure all processes are documented and improved via the use of kaizen (VSM, TPI, etc.). Act as a primary customer of Danaher Business System (DBS) and leverage internal and external DBS expertise to map improvement plans and drive sustainable improvements.

The essential requirements of the job include:
Bachelor's degree
9+ years’ experience in field service
3+ years’ experience in a…