Founding Procurement Lead, Customer Outcomes

Founding Procurement Lead, Customer Outcomes

San Francisco Bay Area | Full-time | In person

Aron is building an AI chief of staff for procurement.

Procurement teams are responsible for enormous amounts of spend, but much of the work that could create value never gets done. Categories go years without being competitively sourced. Supplier negotiations get deferred. Savings opportunities sit buried across invoices, contracts, emails, and ERP systems.

We’re building Aron to change that.

Aron works alongside procurement teams to understand their spend, identify opportunities, run sourcing work, engage suppliers, and turn fragmented information into commercial decisions.

We’re backed by Menlo Ventures and Storm Ventures and work with customers ranging from mid-market manufacturers to some of the world’s largest enterprises.

We’re looking for an exceptional procurement operator to join the founding team.

Make Aron indispensable to our customers, then help us turn what you learn into product.

This is not a traditional Customer Success role.

You will own some of Aron’s most important customer relationships and the procurement work happening inside them.

You’ll sit directly between our customers and our engineering team.

When Aron works, you’ll push it further.

When Aron gets something wrong, you’ll understand why.

When the product cannot complete the work yet, you’ll get the job done, then work with engineering so a human doesn’t need to do it the next time.

You’ll have significant influence over what we build.

You’ll become a trusted partner to procurement leaders at major industrial companies.

You will:

• Own customer implementations and ongoing success

• Understand each customer’s spend, suppliers, categories, constraints, and procurement priorities

• Identify the highest-value work Aron should take on

• Drive opportunities from raw data through sourcing and commercial decision

• Build credibility with CPOs, category managers, finance leaders, and plant-level stakeholders

• Track value rigorously from identified opportunity through realized savings

• Identify opportunities to expand Aron’s role inside each customer

Your customers should view you as an extension of their procurement organization, not their software vendor.

You’ll do real procurement work.

That can mean:

• Diving into millions of dollars of messy spend

• Determining whether two seemingly identical parts are actually comparable

• Building and launching an RFQ

• Finding additional suppliers

• Challenging an incumbent’s pricing

• Calling or emailing a supplier to get a bid moving

• Normalizing quotes with different units, specifications, freight, payment terms, and MOQs

• Running another negotiation round

• Evaluating commercial and supply-risk tradeoffs

• Preparing an award recommendation

• Determining whether negotiated savings actually reached the P&L

You should be able to look at a sourcing recommendation and know when something doesn’t smell right.

You’ll have a front-row seat to where AI succeeds and fails in real procurement work.

We expect you to turn that into product.

You’ll work directly with our engineers to:

• Identify where Aron requires human intervention

• Reproduce and diagnose workflow failures

• Define what an excellent procurement outcome should look like

• QA AI-generated recommendations

• Translate recurring customer problems into product requirements

• Help determine what Aron should automate next

• Design workflows that work across customers rather than for a single account

• Help Aron capture the context and commercial judgment that should matter the next time it performs the work

One of the most important questions you’ll ask is:

“Why did I have to do this manually, and how do we…