Customer Success Manager
Listed on 2026-10-09
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Business
Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, HelpDesk/Support
Customer Success Manager for Certara’s biosimulation software, focusing on client onboarding, adoption, and ongoing support within the life sciences industry.
Responsibilitiesserve as primary contact post-sale, facilitate client onboarding, upgrades, and training; educate clients on product features; advocate for client needs and communicate feedback internally; analyze client data to identify usage patterns and pain points; build strong relationships and ensure client satisfaction to foster retention and revenue growth.
Requirementsfluent Portuguese, relevant industry experience, strong communication and problem-solving skills; service-oriented with high attention to detail; comfortable working remotely with constant communication; experience in SaaS, clinical data management, biopharma, or CROs preferred.
High Valueclient management in biopharma, clinical data support, SaaS platform, regulatory compliance, working with top pharma and biotech clients, predominantly remote East Coast US-based.
Collaborationinvolves cross-functional teams including Product Managers, Clinical Data Consultants, and Technical Operations.
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