Business Operation

You should be the kind of person who notices that an invoice didn't get sent, a deal slipped through the cracks, a new hire's benefits weren't set up, or a vendor renewed at a higher rate without telling us. Neurotic in the good way. We need someone who sleeps poorly when there's an open loop.

• Own cross-functional projects end to end, from scoping through execution
• Build internal AI tooling to make existing business processes more efficient
• Develop dashboards, KPIs, and reporting to provide visibility into company performance (pipeline, growth, retention, etc.)
• Identify bottlenecks and opportunities across the business, and lead initiatives to improve efficiency and outcomes
• Stand up new functions, workflows, and systems from scratch as the company grows
• Support partnerships: track the pipeline, manage the relationships, and handle the logistics that keep deals moving
• Build the operating systems that don't exist yet, like the lead handoff between sign-up, sales, and CS
• Own finance ops: books, payroll, vendor bills, expense coding, and the monthly close with our accountant
• Own people ops: benefits, HR setup, onboarding, and IT setup for new hires
• Get SOC 2 documentation moving and keep us audit-ready
• 2–5 years in consulting, investment banking, or operations at a high-growth tech company, or a new grad with the right wiring
• You've used AI tools to automate real work
• You can operate autonomously and deliver without close supervision
• You're quant. You can build a spreadsheet that doesn't break, write a SQL query when you need to, and pick up new tools (Mercury, Rippling, Attio, Customer.io, Posthog) without hand-holding
• You're obsessive about follow-through. Most of this job is making sure things that should happen actually happen
• You write copy that sounds like a person wrote it. A lot of this is email, internal and external
• High tolerance for ambiguity, context-switching, and intensity. You like that finance in the morning and marketing ops in the afternoon sounds like a good day
• You're in SF or moving here. We work from the office

• Ex-consulting (McKinsey, Bain, BCG) or IB is a strong signal. You've already been trained to be paranoid about details
• A technical degree (CS, engineering, math, physics), even if you took a non-technical path
• A year as chief of staff or Biz Ops lead at a scaling startup
• You've owned books, payroll, or an SOC 2 process before
• You care about building teams and culture, not just process